Hi Kim, Please try ‘My Tasks’ Regards,Joshua
Hi Laurence, As suggested by Phil, you should create a support ticket. The error message is generic. It could mean many things.Regarding printing invoices, have you tried to do it from the Batch Invoice Printing module? Joshua
Hi Torsten, Please don’t use person_person_id. Just person_id.Please use below API<root xmlns:dt="urn:schemas-microsoft-com:datatypes" xmlns="http://astea.com.schema.bc.employee"> <session email="" alias=""> <state bc_name="employee"> <action name="data"> <main> <row number="1"> <person_id in_var="" out_var="">xxx</person_id> <node_id in_var="" out_var="">DE-WEST</node_id> <lang_id in_var="" out_var="">GER</lang_id> <first_name in_var="" out_var="">xxx</first_name> <last_name in_var="" out_var="">xxx</last_name> </row> </main> <employee_shift_xref> <row delete="true"> <unique_id>00000439</unique_i
Hi Torsten, Please try the below syntax for deletion in employee_shift_xref section <employee_shift_xref> <row delete="true"> <unique_id>0000xxx</unique_id> <bo_search_keys> <item> <name>unique_id</name> <value>0000xxx</value> </item> </bo_search_keys> </row></employee_shift_xref> Regards,Joshua
Hi Torsten, An employee must have at least one working shift definition.You cannot delete it unless the person has multiple shifts.If the shift is no longer valid, I suggest that you update it with the new and current value.Below is the API sample for an update. The red line is the new shift_id.<root xmlns:dt="urn:schemas-microsoft-com:datatypes" xmlns="http://astea.com.schema.bc.employee"> <session email="" alias=""> <state bc_name="employee"> <action name="data"> <main> <row number="1"> <person_id in_var="" out_var="">xxx</person_id> <node_id in_var="" out_var="">DE-WEST</node_id> <lang_id in_var="" out_var="">GER</lang_id> <first_name in_var="" out_var="">xxx</first_name> <last_name in_var="" out_var="">xxx</last_name&
Hi Chris, Please add below update in main section to suppress the validation. <cc_is_from_update_contr>Y</cc_is_from_update_contr>
Hi Chris,You need to specify the Contract ID in the main and retrieve the appropriate contract line before able to update the expiry date.However, there are a number of validations will apply, i.e: there are existing orders covered by the contract line ..etcBelow is the revised API sample:<root> <session email="" alias=""> <state bc_name="CustomerContract"> <action name="declare"> <attribute dtype="int" in_var="" out_var="" name="ccontlID" value="" /> </action> <action name="getdescrtableex"> <attribute out_var="ccontlID" table_name="ccontl" element_name="ccontl_id" search_criteria="item_id = '489593' and cconth_id = 'N-296376'" default_value="" /> </action> <action name="data"> <main> <row number="1"> <cconth_id>N-296376</cconth_id> &
Hi Chris, For delete you need to specify it in API as sample below<checklist_reference> <row delete="true"> <item_id>2782982</item_id> <bo_search_keys> <item> <name>item_id</name> <value>2782982</value> </item> </bo_search_keys> </row></checklist_reference>
Hi Chris, Please use the item_id instead of cc_serial_no.Below is the API sample. Good luck.<root xmlns:dt="urn:schemas-microsoft-com:datatypes"> <session email="" alias=""> <state bc_name="Checklist"> <action name="declare"> <attribute dtype="long" in_var="" out_var="" name="CheckListID" value="" /> <attribute dtype="long" in_var="" out_var="" name="ItemID" value="" /> </action> <action name="getdescrtableex"> <attribute in_var="" out_var="CheckListID" table_name="checklist" element_name="cl_id" search_criteria="cl_name= 'Minimum Call Procedure for PRO series'" default_value="" /> </action> <action name="getdescrtableex"> <attribute in_var="" out_var="ItemID" table_name="item" element_name="item_id" search_criteria="serial_no= 'X615F950003'" default_value="" /> </action>
Hi Nazish,In order to send email from Alliance, you need to enable the OutboundEmail section under Profile from Configuration Editor.Please see the “Configuration Editor Utility Guide” document for more details.Please let me know if you don’t have the document. Regards,Joshua
Hi Chris, unfortnately the bin default in receiving is coded to get the last transaction of the same product, warehouse and inventory type.There is no setting for preventing it.
Hi Anthony, Below is an API sample to allocate IMO line.Please replace everything with the {} with the appropriate value.For non consignment stock, please remove the company_id <root xmlns:dt="urn:schemas-microsoft-com:datatypes"> <session email="" alias=""> <state bc_name="log_int_order"> <action name="execmacro"> <attribute bo_name="main" macro_name="SOURCING" /> <attribute dtype="string" value="{order_id}" /> <attribute dtype="string" value="{demand_id}" /> <attribute dtype="string" value="- -req_qty,cancel_due_date_check,part_id,whse,bin,fr_bin_code_id,inv_type,company_id,${qty},1,{bpart_id},{warehouse_id},{bin_id},{bin_code_id},{inv_type_id},{company_id}," /> <attribute dtype="string" value="{qty}" /> </action> </state> </session></root> Good luck.
Hi Kevin,descr_lang3 is French, so to import Product Description in French you need to log in as a user which it’s language is French (FRA). See the Employees setting under Miscellaneous.You can use standard import to update Product Description or just simply using below API<root xmlns:dt="urn:schemas-microsoft-com:datatypes"> <session email="" alias=""> <state bc_name="product"> <action name="data"> <main> <row number="1"> <bpart_id dtype="string">ABC</bpart_id> <descr dtype="string">Produit</descr> </row> </main> </action> </state> </session></root> Regards,Joshua
Hi Narendran,Have you tried to use the standard import (Customer Contracts[Obj. of Services](Items))?
I believe it requires customisation to make PO mandatory from a certain point in an order.
Hi Megan, You can set PO mandatory for each customer if it helps.
Hi Nick, Standard Alliance does not show auto open order pop-up when user is entering serial number.It is a customisation to display the open order pop-up (if any) as soon as user enter serial number. Regards,Joshua
Hi Chris, FYIThis issue has been fixed in V15SP4SU4 or later.You are currently running V15SP4SU3. Regards,Joshua
Hi Chris, I think this is also a bug. The open calls pop-up is supposed to show without clearing the selection lookup.Please create a support ticket. Regards,Joshua
Hi, It’s a bug. Please report to IFS Alliance Support. Regards,Joshua
Node security?
You should be able to create Escalation Rule that checks open order and set the open time with a new value.Otherwise you need a customisation. Regards,Joshua
Hi Mark,When you create Service Order/ Customer Support, you can adjust the Open date/time in the future.This will impact the SLA, because the SLA calculation is based on the open date/time, not when it is created. Regards,Joshua
There is also Module called ‘Users Login/Out’
Hi Simon, Please try License Module.Logged users & Client Versions Regards,Joshua
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