Hi Narmada,Thank you for responding so quickly.This is most helpful.Best RegardsLisa
Thank you Narmada,How do we make sure that this does not pick up the inventory part number as we do not want it to affect the stock. Just want to remove it from the GRNI / GL balance? Lisa
Hi Adam,Thank you for your response.Can you please show an example of a GRNI voucher to clear the GRNI balance?Thank you,Lisa
ok, thank you again for this. Really appreciate it 🙂
Thank you again Adam.
Thank you Narmada,I will have a look at this.Have a great weekend.Lisa
Thank you Thomas, This is most helpful.Lisa
Thank you Samuel,Some of the entries also relate to where the customer has overpaid by pennies.I have generated a customer payment at zero value but when I pick up the overpayment I cannot pick up a “write off” code from the list of values.Is there an easy way to remove the overpayments without generating invoices?
Hi Samuel, Can you please advise how we do this?
Hi Samuel,Thank you for taking the time with this.Most appreciated.Kind regardsLisa
Hi, Thank you for your response - unfortunately I do not have access to this. To enable access our IT department requires a “step by step” written instruction. Is there a written instruction for this process please? I have also tried to RMB and it is blanked out.Lisa
Thank you - I cannot see this screen as do not have permission to access the “security” section - this is something that our IT department have access to only. Is there a “step by step” written instruction within IFS of how to amend the payment terms within the customer analysis screen. Happy for pdf instructions. I can then pass this instruction onto our IT department so they can amend my permission set to have access to amend payment terms in the customer analysis screen.Lisa
Hi Adam, I believe there is this option, but it will not let me proceed that far without opening the closed period.It does not let me click on the options to rollback
Thank you Adam, that makes sense - just want to make sure that this will not alter the bank - especially as it relates to a previous year.
Hi Adam, Hope you are well.with reference to our previous conversation. can you please assist with the below?I have completed all in TEST environment, but there is now a difference between the customer analysis in both LIVE and TEST.I need to start this process again but need to reverse the partial rollbacks that I have completed so that I am back at the beginning.Can you please confirm how I reverse “partial customer payment rollbacks”?Thank you,Lisa
Thank you both, for this information.I will forward instructions onto the relevant department to sort.Thanks again.Lisa
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