Replies posted by ERCZYADSAH

10 Replies

E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to add unassigned tasks in schedule board map

Its FSM only.

3
R
Do Gooder (Employee)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can we filter FT based on skills in schedule board?

FSM.

3
E
Do Gooder (Customer)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How does IFS calculate travel time and how is travel time shown in GANTT?

Hi @Alexander Heinze ,  can you please answer below queries related to travel time  in PSO?- Rules for calculation - Realtime traffic - radius - speed per FT - home location based travel time to first site - travel between tickets will be calculated? - where to config?

6
Alexander Heinze
Superhero (Employee)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How does IFS calculate travel time and how is travel time shown in GANTT?

Hi Charith, thanks for your response.Can you please elaborate a little on all three category? ThanksSahil Yadav

6
Alexander Heinze
Superhero (Employee)
1 year ago
T
Sidekick
TatKhandMSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM: Import/Export functionality not installed?

@Shneor Cheshin , I checked in my app param and the the value for IMPORT-ALLOWED/EXPORT-ALLOWED.Still I am receiving the same error. 

5
brj
Do Gooder (Customer)
4 days ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What is the purpose of processes tab in role screen.

@Kalpa Perera , Yes, Usually we assign multiple roles to a single person.  

11
K
Hero (Former Employee)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What is the purpose of processes tab in role screen.

@Kalpa Perera , I did save and refresh cache full after disabling. 

11
K
Hero (Former Employee)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What is the purpose of processes tab in role screen.

Hi @Kalpa Perera , I tried what you suggested but it still doesn’t disables the custom process for a specific role.

11
K
Hero (Former Employee)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What is the purpose of processes tab in role screen.

Thanks @Kalpa Perera, this helps alot.

11
K
Hero (Former Employee)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What is the purpose of processes tab in role screen.

Hi @Kalpa Perera, if I want to disable a custom process for a specific role then that can done using this tab in Role screen right? 

11
K
Hero (Former Employee)
1 year ago

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