Replies posted by Shamika_Elux

10 Replies

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Do Gooder (Customer)
Shamika_EluxDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to avoid crossing State/ Country Boundaries for a PSO Resource

@Sajith Anushan Thank you for your reply. I am trying to use Divisions/ Regions for achieving this as per your suggestion. I have updated Region in address which is flowing to PSO against the activity. Also I have created same regions in PSO as Divisions and assigned some technicians against each division. Also I have created the shifts of the technician separately for each division. Now my expectation is based on the region of the activity, PSO should allocate a technician who belongs to the same division. But that is not happening. Am i missing anything here?

4
AdrianEgley
Hero (Customer)
1 year ago
S
Do Gooder (Customer)
Shamika_EluxDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Configuring Region/Division based allocation in PSO

@Sajith Anushan  Thank you for the help. It is now working.

2
S
Do Gooder (Customer)
1 year ago
Minindu Somaratne
Hero (Employee)
Minindu SomaratneHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM/PSO Object Groups Integration

@Sajith Anushan I have configured the Object Group and it is working fine for the Planning section but under Scheduling section, I can still see Resource data/ Activity data for other object groups. Is it expected behaviour? Then how to restrict data under Scheduling tab? Is there any option apart from using filters?

9
tomgreenwood
Superhero (Employee)
1 year ago
M
Do Gooder (Partner)
Mahesh BiswalDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Resource getting created without start and end location in FSM

@Saranga Amaraweera  While creating a person record, should we first update the start location and end location and then tick the scheduling resource flag to create a scheduling resource record in FSM? Please confirm if this sequence needs to be followed.In our case, we have an interface to create technician wherein we are first updating threesixty_resource flag and then updating start/ end location and sometime we see multiple scheduling resource getting created  

3
S
Do Gooder (Customer)
1 year ago
S
Do Gooder (Customer)
Shamika_EluxDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Bucket Resource Task Commitment Issue

Hi @Sajith Anushan @sarugb Thank you for the input. But one thing I want to double check that the impact of this workaround will be only on manually committed tasks and will the behavior of AllowPartiallyCommittedBucketRoutes parameter still remains same ie if we try to commit the task on a bucket shift which is already having some committed tasks will it still work or not? Regards,Shamika

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S
Do Gooder (Customer)
1 year ago
S
Do Gooder (Customer)
Shamika_EluxDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Bucket Resource Task Commitment Issue

Hi @Sajith Anushan @sarugb @Dayan Wijesinghe Even after updating the parameter  CommitToAllocatedShift, the issue still persists. I have updated the case with a task_id where we tried to allocate a task to ISP bucket which was previously allocated to Direct technician for future date ie 28th April, 2023. It got allocated without an issue. But then when we commit it, it is again getting committed to current shift. Can you please look into this urgently and provide your comments?  Regards,Shamika

6
S
Do Gooder (Customer)
1 year ago
S
Do Gooder (Customer)
Shamika_EluxDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO user getting disabled everyday automatically

Hi @jimmy hultman Thank you for the prompt reply. But I am not able to access this. Regards,Shamika

4
S
Do Gooder (Customer)
11 months ago
S
Do Gooder (Customer)
Shamika_EluxDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO user getting disabled everyday automatically

Hi @jimmy hultman Thank you for the update. I have removed the records from threesixty_ram_load_history for disabled users to see if that helps. Also I am using SSO ID to login to FSM and launching PSO from FSM only. Also my person record is having PSO system user enabled but in PSO I can see 2 users one with SSO ID and one with Person ID. Could this be an issue? If yes should only the sso id resides here?Thanks,Shamika

4
S
Do Gooder (Customer)
11 months ago
A
Do Gooder (Partner)
ajayifsDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to configure ARP broadcast from PSO to FSM

Hi @Sajith Anushan,For Azure environments, if we want to extract the PSO Broadcast file, is there a way to do that? Regards,Shamika

5
S
Do Gooder (Customer)
8 months ago
S
Do Gooder (Customer)
Shamika_EluxDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Impact of address change on PSO activity schedule

Hi @Shneor Cheshin, Yes we checked updated address are getting synced into PSO and also task remains allocated to same technician but my concern is on a real production scenario if the distance between the initial address and actual address is more, in that case allocation can change from one technician to another or there is a chance of task getting unallocated?

3
Shneor Cheshin
Superhero (Employee)
2 days ago

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