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Replies posted by Shobana

12 Replies

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ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Ignore skills functionality on the assign lookup not working as expected

Thank you so much @Geeklk and @Kalpa Perera Regards Shobana

ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

is there any way to add multi- select in Lookup

Thanks @Lee Pinchbeck for the solution Regards Shobana

ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

stocks in mobile changes randomly

Hi , Thanks @Lee Pinchbeck this is much helpful Regards Shobana

ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Send SMS button in task screen disabled in web client

Thanks @Jon Reid for the response I created Idea in below link Regards Shobana

ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Limit certain users from adding/decreasing labor lines (NPU) in FSM.

HI @Shneor Cheshin , Thanks for the response Customer uses FSM Smartclient Customer mentioned they can make any common link between those users whether it is role, team, or whatever might be needed. Currently the role differentiates the users and their access level. Can you able to assist me with these please Thanks and Regards Shobana

ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Limit certain users from adding/decreasing labor lines (NPU) in FSM.

Hi , Thanks @Shneor Cheshin for the solution Regards Shobana

ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is there anyway to display the refresh date and time in the dashboard( overview screen )

Hi @Shneor Cheshin and @Isuru Wijeratna Thanks for these solutions Regards Shobana

ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

DebriefCustomerReview and DebriefReview screens were not added to custom design created by customer

hi @BrianG , As you can see the image below it does show the mobile upgrade which is successfulAny other suggestions based on this Thanks and Regards Shobana

ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

DebriefCustomerReview and DebriefReview screens were not added to custom design created by customer

hi @BrianG , Thanks a lot for this suggestion I will do the needful Thanks and Regards Shobana

ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

After Upgrading FSM application from FSM6u23 to FSM6u24 we are facing issue while creating a backup-Unrecognized business object 'cust_adhoc_report'. Contact your system administrator for assistance

hi @roklde , Thanks for the feedback Roman I will check that and get back with the update Thanks and Regards Shobana

ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

After Upgrading FSM application from FSM6u23 to FSM6u24 we are facing issue while creating a backup-Unrecognized business object 'cust_adhoc_report'. Contact your system administrator for assistance

hi @roklde , I found this below error message in server log by looking at this do you have any idea what can be cause of this issue Timestamp: 2023-06-20T04:40:34.3275451+00:00Message: Update database command: UPDATE metrix_run_log SET modified_dttm=6/20/2023 4:40:34 AM,run_status='ERROR',run_status_desc='Unrecognized business object 'cust_adhoc_report'. Contact your system administrator for assistance.' WHERE metrix_run_id=497968 AND run_type='Package Creation' AND foreign_key_char1='BACKUP_20JUNE23' AND run_status='PROCESSING' AND created_by='ADMIN'Machine: myday-at-wn01App Domain: /LM/W3SVC/1/ROOT/FSMServer-1-133317092826577325ProcessId: 5272Process Name: w3wpThread Name: Thanks and Regards Shobana

ShobanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Difference between Stock_bin and Stock_bin_table

hi @BrianG , Thank you so much for this response Regards Shobana

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