Hi @GayanD There is a RMB option in customer invoice window called ‘Send invoice’. If you click it, you can see below dialog box. You can select the media code through which you want to send the invoice. Hope this will help you. Best regardsHeshani
Hi @kimsiang Please check whether you have not selected "Allow Multiple Acquisition Code String"in the Company/Fixed Assets tab. Due to that when system is trying to create multiple acquisition strings the error is raised.Please tick off "Allow Multiple Acquisition Code String" and check whether the issue is fixed. best regardsHeshani
Hi @kimsiang I’m sorry for the confusion. Fixed Assets tab is available in App10 version.I will check whether there is any setting for App75 version. Best RegardsHeshani
Hi @kimsiang Fixed Assets tab in Company window is available from App 8 version onwards.Can you please raise a case to support as you are in App75 version?Please include all the information about the error with a test plan (& screenshots) to recreate the issue Best regardsHeshani
Hi @Nagah.khaled It seems that this issue needs to be further investigated if currency code SAR had been defined in all the currency rates (as you mentioned). Therefore, please raise a case to IFS Support with all the information and a test plan with screenshots. Best RegardsHeshani
Hi @ronhu May I know the payment method/Payment format ID? Bets RegardsHeshani
Hi @ronhu May I know the application version you are using? have you upgraded from an older version? Does the issue occur after upgrading to a new version of the application from an older version? Best regardsHeshani
Hi @ronhu It seems that the reported issue needs a deeper investigation. Please raise a case to IFS Support.Best regardsHeshani
@Nagarjuna May I know the customer invoice type? Is it a customer order invoice/ Manual Customer Invoice? or Instant Invoice? If It is a manual customer invoice, there is a RMB option called “Cancel Invoice” Best regardsHeshani
Hi @Nagarjuna Kindly check the posting type of the account 3110 in Customer Invoice Posting Analysis.And then go to the Posting Control windowCheck for the Posting TypePlease check whether the account of the posting type is 3110If yes, you have to define the same posting type in Posting Control window with account 3100Would it be possible for you to add a screenshot of the posting type in Posting Control window? then we can check it and guide you.Best RegardsHeshani
Hi @Nagarjuna As per the above screenshot, “Salesman for Cust Order SG011” is connected to account 3110. That is the reason for the issue.If you do not want account 3110 for the posting type M30 via “Salesman for Cust Order SG011”, you have to delete it and define new line for “Salesman for Cust Order SG011” and connect account 3100.Please follow above steps and let me know whether you could resolve the issue.Best RegardsHeshani
Hi @Nagarjuna Are those vouchers already updated to General Ledger?
Hi @Nagarjuna It is not possible to correct a voucher which is in GL. You can use a Q voucher to transfer the balances to the correct account manually. Best RegardsHeshani
Hi @IniNaadiJ Kindly send us a screenshot of posting control setup for posting type T3 control type C54 code part A.best RegardsHeshani
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