issue with customer invoice

Hi @Nagarjuna ,

If it’s a Preliminary Customer Order Debit Invoice, in App8, there’s no right click option to cancel a preliminary Customer Order Debit Invoice. An RMA and subsequent credit invoice would need to be created in order to offset the customer order debit invoice.

The only customer order invoice where the right click option "Cancel Invoice" is active is in the Customer Credit Invoice that is created directly from a Customer Order debit invoice.

If it’s a Preliminary  Instant Invoice, you have the option to delete the invoice.

If it’s a Preliminary Manual Customer Invoice, you can right click and Cancel Invoice.

Hope the above explanation is clear :)

Thanks and Best Regards

Madusha

Hi Madusha,

Thanks for your reply 

We don’t have cancel option and credit invoice option

Hi, 

This may be a stupid question but I’m asking anyway.  - I assume apps 8. Correct?????

What’s driving the need to cancel the preliminary invoice?    In newer versions we can cancel.   In older versions not so much. So, do we have other options than trying to cancel. 

If I remember correctly in that version you can still edit data on the preliminary invoice. If you have “bad data” you may be able to fix the invoice rather than canceling.  If fixing the data an option? 

Best regards, 

Thomas