Topics started by Erin McQuestion

11 Topics

E
Hero (Employee)
Erin McQuestionHero (Employee)
posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

previously installed FSM Smart Client "forcing" reinstall every day

August 2023 - Some customers have reported that their users are being forced through the Reinstall process that is normal when the back-end application is updated (ClickOnce functionality).There is an issue with the smart client reinstalling every time it is launched.  This is a known issue for click-once apps caused by an MS update earlier this month.  MS has since released a fixed version of that update that should prevent this issue.  More info here: Resolved issues in Windows 10, version 22H2 | Microsoft LearnThey also showed someone having trouble installing the client.  If the getting the fix described above deployed doesn’t resolve the issue, have the user click the “details” button on the dialog that pops up and that should contain the error to be reported to IFS on a Support case.

2
I
Sidekick (Customer)
6 months ago
E
Hero (Employee)
Erin McQuestionHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Why does person.mobile_user get set to Y on Person record creation?

Using the Import/Export feature or the Person Copy feature to create Person records, the mobile_user setting of ‘N’ is being changed to ‘Y’.  Why is this happening?There is an App Param named MOBILE_USER_LICENSE_TYPES which identifies the license types that enable use of FSM Mobile.  Intending to be helpful, it sets the person.mobile_user = ‘Y’ automatically.The App Param named MOBILE_USER_LICENSE_TYPES overrides the person.mobile_user value set in Person Import or Copy Person function on Person record creation.The default value of this parameter is “STUDIO,NAMED,MOBILE”.  This parameter can be changed if desired to restrict the setting of mobile_user to fewer license types.However, if the App Param is changed to remove any of those license types, e.g., ‘NAMED’, it will not be possible to set person.mobile_user = ‘Y’ on a Person record with a NAMED license type.Keep in mind that a STUDIO license type is required for access to the Mobile Designer feature. And a Mobile license will not b

0
E
Hero (Employee)
6 months ago
E
Hero (Employee)
Erin McQuestionHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Does FSM Mobile support MFA on all platforms - and if yes, as of when?

Does FSM Mobile support MFA on all platforms - and if yes, as of when?

1
roklde
Superhero (Employee)
1 year ago
E
Hero (Employee)
Erin McQuestionHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile support for iOS16

When is support for iOS 16 expected in the FSMi solution?

1
brian.gummin
Hero (Employee)
1 year ago
E
Hero (Employee)
Erin McQuestionHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to identify the FSM function initiating a query?

From Customer:   At least once a day we have a session ID that is blocking other sessions to run and slows down the system performance in Production.  Currently our DBA team is monitoring for blocking sessions longer than 45 minutes.  These seem to be sessions that go to sleep.  We need an understanding what is running in the FSM software with the user of metrix running this SQL:   When the blocking occurs it does affect all users.  Our short term approach is to delete the locked session.'<'?query -- (@task_step_id decimal(6,0),@task_id decimal(7,0),@step_id decimal(4,0),@sequence decimal(3,0),@step_name nvarchar(28),@completed nvarchar(1),@step_type nvarchar(7),@required nvarchar(1),@completed_as_of datetime,@completed_by nvarchar(10),@mobile nvarchar(1),@user_def1 nvarchar(7),@user_def4 nvarchar(1),@user_def11 nvarchar(6),@user_def12 nvarchar(6),@created_by nvarchar(10),@created_dttm datetime,@task_unit_id decimal(5,0),@signature_required nvarchar(1))DELETE FROM task_steps WHERE t

1
E
Hero (Employee)
1 year ago
E
Hero (Employee)
Erin McQuestionHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What causes this exception seen in Server Log?

Message: GetAltKeys - Exception: Unrecognized business object 'integration_cf_altkeys'. Contact your system administrator for assistance.This is seen in Server Logs from an FSM6U6 environment.

2
Lee Pinchbeck
Ultimate Hero
1 year ago
E
Hero (Employee)
Erin McQuestionHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to identify the Person ID used for Authentication for an existing Integration Monitor Schedule?

How can we identify the Person ID used for Authentication for an existing Integration Monitor Schedule?  This data is not displayed in the Integration Schedule Wizard.  Where in the database can we find the Person IDs associated to the existing Monitor Schedules?

4
E
Hero (Employee)
1 year ago
E
Hero (Employee)
Erin McQuestionHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Field Engineers on More Than One Team Each With Unique Work Shift

Our requirement is that one person should be allowed to work in 2 different teams in 2 different shifts. In person record we are able to add only one Calendar ID . How it can be handled in IFS FSM to meet this requirement.  (G2330348)

1
Lee Pinchbeck
Ultimate Hero
1 year ago
E
Hero (Employee)
Erin McQuestionHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What can cause the "Send log files" option in FSMi > Admin to become disabled?

Customer says, “Also my users are seeing their Send log files on the mobile grayed out.  Is that something we can fix so the ones with issues can pull logs?”  Customer is reporting sync issues with their mobile users.What can cause the "Send log files" option in FSMi > Admin to become disabled?  (G2316977-B)Is the ALLOW_ADMIN_EDITS_IN_MOBILE App Param involved in any way?

7
brian.gummin
Hero (Employee)
2 years ago
E
Hero (Employee)
Erin McQuestionHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Visibility of PSO License Key Expiration

Is there anywhere within the PSO Application where the expiration date of the PSO License Key can be seen and verified?  (Ref. LCSCase ID G2270971)

1
Minindu Somaratne
Hero (Employee)
2 years ago
E
Hero (Employee)
Erin McQuestionHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Contract Line Types

In FSM Contracts, what's the difference between "Model Coverage" and "Product Coverage by Model" line types? They both seem to require a Model ID and Place ID.

3
E
Hero (Employee)
2 years ago

Badges

Show all badges
Terms & ConditionsCookie settings