While the ticket is logged, and process is running I am able to edit the process and enter this Substitution Keyword to bring the Event Category but when doing this to new process before logging a ticket, it does not accept this keyword. Any Solution?
assystREST/v2/events?eventType=change&eventStatus=openassystREST/v2/events?eventType=incident&eventStatus=open how to get all events (open/pending/closed) in one query ?also how to get Service Requests because its part of Change ?
How to bring the events created by me from AssystNet to show in AssystWeb@All Events Logged By me ?Same Type of event, when logged from AssystWeb, its showing in All Events Logged By me but when logged from AssystNet, its not showing in AssystWeb @ All Events Logged By me.
How to Single Select Fields on submission Form to be populated in Additional Fields or Runtime Parameters in Event Search ?
can we add a custom field like service department in forms in assystnet and write expression in Service Department while editing the Service, to assign the requests to that specific department which was selected in Form while creating requests
Please correct me if this expression is wrong ! if ($new.affectedUser.manager.manager.assystUserAlias.shortCode = $NO_VALUE, $CURRENT_VALUE, $new.affectedUser.manager.assystUserAlias.shortCode) This expression is to take approval from Manager of Manager (VP). Thanks
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