Topics started by ERCZYADSAH

7 Topics

E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to add unassigned tasks in schedule board map

I can only see a task which has been assigned to an Engineer in schedule board map, but can not see unassigned task in map?Any specific reason ? 

3
R
Do Gooder (Employee)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can we filter FT based on skills in schedule board?

Is there any way possible we can filter FTs based on their skills in schedule board? 

3
E
Do Gooder (Customer)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How does Product Pm WO generation works?

How does the product PM WO generation works and what are the steps to generate a request to create a WO via Product PM WO generation?

1
Alexander Heinze
Superhero (Employee)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How does IFS calculate travel time and how is travel time shown in GANTT?

How does IFS calculate travel time and how is travel time shown in GANTT? 

6
Alexander Heinze
Superhero (Employee)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

"Can we decide in WFM-IFS between Time-to-site and Time-to-resolve for defining SLA?

Can we decide in WFM-IFS between Time-to-site and Time-to-resolve for defining SLA? per Customer? per WOType?

0
E
Do Gooder (Customer)
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

restricting a person role!!

Can we restrict a a role from providing a specific role to himself or anyone else??

3
R
Hero
1 year ago
E
Do Gooder (Customer)
ERCZYADSAHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What is the purpose of processes tab in role screen.

I see this processes tab in Role screen, I want to understand the logic behind it and how are we using it.Can we disable any Business Rule for a specific role?  

11
K
Hero (Former Employee)
1 year ago

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