Topics started by Teslatradeup

8 Topics

T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

Getting Custom Field Value with AssystREST via LUA Script

Hi,I’m struggling to find how to get a custom field value with our LUA scripts. Normally - to get a value we do something like this:ASSYSTREST:get("Event",EVENT_ID, "richRemarks.content" ) However, how do a specify the shortcode of a custom field value I want to pull?I tried something like this, but it didn’t work: ASSYSTREST:get("Event", EVENT_ID,{customFields={customFieldShortCode="NEW AUTO PAGE OUT"}}) Thank you. Martin

0
T
Sidekick (Customer)
7 days ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

ETM Mailbox Reader - Adding Triggering Email as Attachment on Event?

Hi,I’m working with the Mailbox Reader ETM source files found here: https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:assystETM_1.7_-_Examples Is there a way to add the triggering source email to the Event just like the legacy MBR was able to do?Thanks.Martin Provost

3
P
Hero (Employee)
12 days ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

Assistance with Mailbox Reader Config conversion to ETM

Hi Everyone,I’m in the process of converting our Mailbox Reader config and moving it to ETM.I was able to import the template channel/mappers and got one of my mailboxes converted successfully.However, my other mailbox is a bit more complex.I have an update_pattern setup with associated email templates like this in Mailbox Reader: update_pattern = { ["\< ACK \>"] = { UPDATE_ACTION = "SERV-DEPT-ACK", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/ack_template.txt", }, ["Response/Reponse: Approved /"] = { UPDATE_ACTION = "DEC-APPROVED_APPROUVE", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/approval_template.txt", }, ["Response/Reponse: Not Approved /"] = { UPDATE_ACTION = "DEC-NOT_APPROVED_REFUSE", ACTIONIMPPROFILE = "MBR PULSE", description_template = "template/approval_template.txt", }, ["Response/Reponse: Approved"] = { UPDATE_ACTION = "DEC-APPROVED", ACTIONIMPPROFILE = "MBR PULSE", description_template

1
D
Do Gooder (Employee)
1 month ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

Conversion from MailboxReader to ETM

Hi Everyone,We are trying to move our MailboxReader functionality into ETM, however, we have hit a snag.Our email box is currently configured to be accessed/read with MailboxReader via MS Graph API.However, testing our ETM using this package:https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:assystETM_1.7_-_ExamplesThe configuration only has options for IMAP and POP - which is not supported with our o365 mailbox:Is there any way to enable MS Graph API access?Thanks!Martin

3
T
Sidekick (Customer)
2 months ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

Action Processor - Additional Variables Custom Field

Hi, I’m trying to add a custom field to the additional variables file for the Action Processor. However, I’m not sure how to get write out the variable in the file. The field’s short code is “SERVICE DESK”. Would it be something like this? event.customFields.customFieldShortCode[SERVICE%20DESK] Thanks. Martin Provost 

1
K
Do Gooder (Employee)
7 months ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst General

Upgrade Question - Script to Auto Delete Cache

Hi Everyone,Has anyone figured out how to automatically delete the browser cache after an upgrade? To delete the cache for only the assyst site specifically?We find it a huge pain to communicate to all our user community to delete their browser cache after an upgrade. It’s also a strain on our internal helpdesk.We would love to do this automatically for users at login using a script pushed to the users machines.Thanks.Martin ProvostInnovapost

1
P
Do Gooder (Customer)
1 year ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

Question - Remote Upload to ETM Channel from external source system

Hi Everyone, Most of file transfers from external sources for employee data is done via SFTP currently. We download the source file from an SFTP folder to the integration server and then perform a remote upload command. A bit archaic I know but didn’t have much time during our on-prem to SaaS migration to change this so we kept with it. A external system that generates one of our source files is going though a revamp and we are looking to get rid of the SFTP servers to transfer the file. We are thinking of having them directly upload their file to our ETM channel. Has anyone done this before? If so, a couple of questions:Do you have an example of the remote POST command? I do know the examples provided within ETM (powershell and bash) but would like other examples.  What tools/programming language to you use to automate the upload? Did you create a new ETM user for that specific interface? Can we restrict the new ETM user to only upload for a certain channel? Or will they have access t

2
T
Sidekick (Customer)
1 year ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

LUA Retrieving Attachments with assystREST

Hi,We are trying to convert an older assystEJB call that we have embedded in a LUA script. Here is the call to the getAttachments function: local attachments, err = ASSYSTEJB:getAttachments(parmTicketOrAction, parmNumber) We are trying to convert this to assystREST but it’s not working. Would someone have the correct function syntax for getAttachments in assystREST?Thank you!Martin Provost

3
P
Hero (Employee)
1 year ago

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