Question

Assistance with Mailbox Reader Config conversion to ETM

  • 4 April 2024
  • 1 reply
  • 49 views

Userlevel 1
Badge +6

Hi Everyone,

I’m in the process of converting our Mailbox Reader config and moving it to ETM.

I was able to import the template channel/mappers and got one of my mailboxes converted successfully.

However, my other mailbox is a bit more complex.

I have an update_pattern setup with associated email templates like this in Mailbox Reader:

	update_pattern = {
["\< ACK \>"] = {
UPDATE_ACTION = "SERV-DEPT-ACK",
ACTIONIMPPROFILE = "MBR PULSE",
description_template = "template/ack_template.txt",
},
["Response/Reponse: Approved /"] = {
UPDATE_ACTION = "DEC-APPROVED_APPROUVE",
ACTIONIMPPROFILE = "MBR PULSE",
description_template = "template/approval_template.txt",
},
["Response/Reponse: Not Approved /"] = {
UPDATE_ACTION = "DEC-NOT_APPROVED_REFUSE",
ACTIONIMPPROFILE = "MBR PULSE",
description_template = "template/approval_template.txt",
},
["Response/Reponse: Approved"] = {
UPDATE_ACTION = "DEC-APPROVED",
ACTIONIMPPROFILE = "MBR PULSE",
description_template = "template/approval_template.txt",
},
["Response/Reponse: Not Approved"] = {
UPDATE_ACTION = "DEC-NOT_APPROVED",
ACTIONIMPPROFILE = "MBR PULSE",
description_template = "template/approval_template.txt",
},
["Response/Reponse: Change Successful"] = {
UPDATE_ACTION = "MBR CHG SUCCESS",
ACTIONIMPPROFILE = "MBR CHG SUCCESSFUL",
description_template = "template/imp_task_template.txt",
},
["Response/Reponse: Change Failed"] = {
UPDATE_ACTION = "MBR CHG FAILED",
ACTIONIMPPROFILE = "MBR CHG FAILED",
description_template = "template/imp_task_template.txt",
},
["\< RICOH PENDING \>"] = {
UPDATE_ACTION = "PENDING-CLOSURE",
ACTIONIMPPROFILE = "RICOH-PENDING-CLOSURE",
description_template = "template/ack_template.txt",
},
},

How would I go about building this logic into my ETM MBR channel?

Thank you.


1 reply

Userlevel 2
Badge +5

Hi Martin,

I will send you an ETM Channel that cover this.

Reply