Replies posted by Dayan Wijesinghe

5 Replies

D
Do Gooder (Partner)
DurgaDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO-Activity availability created only for one day instead of whole month

Hi, The availability tab usually shows the intersection of all of the following.If you only need to see the Activity SLA please unselect the rest.Regards,Dayan

2
rvanlemmen
Hero (Employee)
1 year ago
A
Sidekick
AsterixSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Field Service Management (IFS Cloud 21R1) - user guide required

Hi,Are you referring to Service Management function in IFS Cloud Aurena (21R1) or the Field Service Management (FSM) application? Please note these are two different products. Regards,Dayan

3
K
Hero (Former Employee)
1 year ago
Nethmini Kosvinna
Superhero (Employee)
Nethmini KosvinnaSuperhero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is it possible to book a human resource (a technician) without creation of a work order ?

Hi Nethmini,In PSO you can use unavailabilities for a resource from the planning workspace for the duration you wish the resource to not contribute to other work.Also you can assign a PRIVATE activity to a resource for a period of time in which a resource is unavailable for normal activities (for example, holiday, sickness, training, etc.). Private Appointments need to be sent with a status committing the activity to a resource at a fixed date and time, and specifying its duration. Regards,Dayan

3
D
Sidekick (Employee)
1 year ago
F
Do Gooder (Partner)
FluffyDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Removing installed parts

Hi,In the mobile, remove part screen only allows you to remove parts listed under part needs in the task.If you want to remove parts from a Location, you can easily do so from the Smart or Web Client. (eg: Stock Search Screen) Regards,Dayan

7
F
Do Gooder (Partner)
1 year ago
D
Sidekick (Employee)
Dayan WijesingheSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Exception Message in log: The password could not be determine for user ADMIN. Verify that the user exists and has a password set

Hi,Thank you Kasun. I will convey this to the customer. Regards,Dayan

2
D
Sidekick (Employee)
2 years ago

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