Thanks a lot Joshua - working! Great! 👍👌 Thanks also again ktolkacevic for providing the SQL script. 👍
Hello, thanks again all participants for supporting here. But still the API is not working. :-( I think the API in main section tries to create new employee data. That would also explain, why I am getting with first API the message, that one shift must be there. Any more ideas? Thanks a lot & RegardsTorsten full API: <root xmlns:dt="urn:schemas-microsoft-com:datatypes" xmlns="http://astea.com.schema.bc.employee"> <session email="" alias=""> <state bc_name="employee"> <action name="update"> <main> <row number="1"> <person_person_id in_var="" out_var="">xxxxx</person_person_id> <node_id in_var="" out_var="">DE-NORTH/EAST</node_id> <lang_id in_var="" out_var="">GER</lang_id> <first_name in_var="" out_var="">xxxxx</first_name> &l
Hello all, thanks a lot so far. Your help is highly appreciated 👍My problem is, that on my first screen the person has around 600 shift entrys. The one I tried to delete is an very old one, so it is not valid any more and he has valid current shifts for current date.Nevertheless the API is giving the error, that at least one valid shift must be there. I try to show more detailled with the following screens: RegardsTorsten
Great! Thanks a lot, Phil!
Thanks a lot, Reid. 👍
Hi,maybe a solution for that could be the process flow query condition instead of using manual condition?With process flow query condition you can use a flexible sql statement. As far as I remember if the result is NULL then the conditioon wouldn’t be true, else it would be true. One example from us is attached.Maybe that helps you a bit?! RegardsTorsten
Thanks, Joshua! One point, I don’t think this can be or should be used on the primary activity, right? correct, but thats okay (at least for my problem) :)
Hi Joshua, perfect!! Thank you a lot, exactly what I needed. 👍 RegardsTorsten
We faced this problem in the past, too. We could see the json strucure on our middleware system as input data, there. Maybe you have a similar option at your endpoint, where the data is send to?
Hi, we sometimes see similar behavior general with sending attachments to customer, not only related to checklist attachments. What us mostly helps is to delete the Appdata from the affected users mobile application completely and to restart application afterwards.For One user this helped not, there it even was necessary to delete AppData from the Application and to re-install application. I don’t know, if this can help you, but give it a try. RegardsTorsten
It looks correct. I tried your API in 15.1 and it worked Thank you a lot for this confirmation. Now it is working for me, too. 😎 I don’t know, why first I got this error. Assumed there was something wrong with opendate/opentimeThank you so much! 👍
update: for myself i could solve it by splitting into two api calls instead of one from external system.
Thanks Phil for your help.
If you are pointing to the priorites, this is a bit different. There you need to need to check the priority in Priority classes and use below API to assign. <root xmlns:dt="urn:schemas-microsoft-com:datatypes"> <session email="" alias=""> <state bc_name="CustomerContract"> <action name="data"> <main> <row number="1"> <cconth_id dtype="string" in_var="" out_var="">test_contract</cconth_id> <priority in_var="" out_var="">32</priority> </row> </main> </action> </state> </session></root>
Hi,you need to check the ID’s from the service level templates and use below API to assign them to the contract. <root xmlns:dt="urn:schemas-microsoft-com:datatypes"> <session email="" alias=""> <state bc_name="CustomerContract"> <action name="data"> <main> <row number="1"> <cconth_id dtype="string" in_var="" out_var="">contract_001</cconth_id> <service_level_id in_var="" out_var="">SL039</service_level_id> </row> </main> </action> </state> </session></root> I just tested this with 15.3.0.4 and it worked.RegardsTorsten
Hi! Thanks for prompt and clear clarification, phil! 👍
Thanks a lot, Reid! 👍
Thanks a lot, Phil! Good to know! 👍
This are good news, thanks a lot, Reid! 👍
Thanks a lot Phil, that is a good idea. 👍
Hi,thanks a lot, Phil!Today I had a session with Ingo related this, he showed me the function of “Process Flow Query Conditions”, that is exactly that what I needed. Combine event based process flow with SQL query. If someone else want to use this very interesting function, here is an example syntax: RegardsTorsten
Hi,normally the updated information should be pushed to mobile, when the requried fields are there: but sometimes, in very few cases this sometimes does not happen, also for us.
One remark: I just installed the new astea mobile on an mobile without security tool. There we have the same problem. If no application is installed for a file type, then it can not be accessed. This is a real problem. See Screenshot below. Our FMEs used this functionallity to transfer file types to their laptops and their sharepoint folders. I will create a ticket in support portal for this. In wich exact folder can i find the attached files on mobile? I can’t find anyone of them locally on mobile to access from external file manager. regardsTorsten
Hi Reid, thanks a lot for your support. Currently we are using Android 11. Since the Astea-Update there is a conflict with the security software, that we are using. This results in an error message, when some special attachment types tried to be openened from Astea Mobile. For file types which do not have an application installed on mobile in working profile, then it is not able to be opened.
Hi, try to kill the app via android, delete cache of app and also app data.Afterwards, start the Application again. You will need to enter the mobile edge link, you are using.Normally then Mobile Edge should fetch all data new from the servers and this should solve it hopefuly. RegardsTorsten
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
