With Logging on I get this as the error.Error in exporting the report in rpt format.Not sure what it means.
Srikanth,That is what has me confused I can upgrade some reports with the new database connection and then fix the fields that have changed and they work fine. These few work fine when running from Crystal Reports 2016, but not from the IEE client. I am thinking it is something simple that I am just missing.
@Harley _ We just started getting this error today, Updated to UPD18 in January. Were you able to identify the cause? We also have no custom transforms and don’t understand why it started today.
@zconverse Did any of these settings improve the stability of the client sessions?We see this error also.
I received a private chat, seems a bit odd. Is this something that should be flagged?
Steve, Your right is isn’t really needed for “every” screen but would be nice to have an a number of them for the order and sales team. We may continue with the external spreadsheet. Just wondering if there was a way it could be controlled within IFS document management.
Working with IFS support we did a thread dump of the application server and it turned out to be an image file we were using for the reports. Somehow the system is trying to animate the .gif file and starts a java thread to run the animation and then never closes it. We updated our company logo so that is when it was changed. Issue was self inflicted. We replaced the image with a non-animated image filet, .jpg. After we restated the application server the threads have cleared and the system is back to averaging 100 threads in the java heap and down to 3-5% CPU usage. Himasha Kapugeekiyanage and his team helped with the analyzing of the heap dump.
Looking back over the last month of CPU usage on the server I think somebody has caused this. The usage goes from a steady 2-5% to 99% in one day, then stays there. Now the fun part of trying to find the cause.
I bumped the max java heap to 5GB a couple months ago. It seemed to fix an out of memory issue that the clients would get intermittently. We only have 180 users and not all on at the same time. When I was trouble shooting the memory problems with IFS they could never see anything from the dump files pointing to a culprit in the environment. I found an article posted about the error I was getting and t increase the heap to prevent it. Maybe that wasn’t a good idea.
I am running Apps 9 update 9 currently. The server has 4 cores and 12GB RAM. This seems to start fine after a reboot, but after only a day or so the java grows to 6GB a the CPU runs to 99%. I did rebuild the instance and increased the HEAP memory.
Mathias, That was exactly what we were looking for. Thanks.
That solved the prompt to replace file message, but now they would like the action popup to be removed. They never select anything, but just open the files. This is the prompt we would like to stop from showing. Document type request.
In looking at the basic document settings I was wondering if overwrite files would remove the prompt. I am testing with a user.
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