Hi again @Shan Peiris , The error message (posted on yesterday) that was saying the logical unit and page were not matching, was due to right-clicking (custom objects - fields - overview) on the “wrong” area (marked red below) of that view/page. When right-clicking on the green area (screenshot above), to show the overview of custom fields, it shows that we have no custom fields within this page.
Hi @Shan Peiris , Thanks again for your reply.So there is a high chance that this is not related to permission sets?
Hi @Shan Peiris , Thanks for your reply. I tried to get an overview of Custom Fields on this view, but got an error message. Looks like that there are no Custom Fields.
By the way, can we use IFS Connect and Transformers to achieve this?:)IFS Connect
Thank you @NickPorter for the quick reply!Will leave this post open for some time in case there are somebody else who wants to reply before I mark your answer as “best answer”. :)
Hi @NickPorter,Thank you for the very quick answer.Can you tell me about the other options also?
According to the error, it seems like touch apps can’t connect to the database instance. Do you have customized parameters in your web.config file? @Mohamed Infaz , It was wrong hostname/settings in the config file after systems migration.
Hi Thilan,Thank you for your answer! Good to know that this is a bug.
Hi again,Thank you for your replies. It might be something wrong with the configuration. Initially the users reported that it was problem with one of the processes. But now it seems that the issue is more complex. Found this error message on the TouchApps server.Is this because of some invalid references in the web.config file?
When the original problem happened, was there any specific error registered on the data capture session head or line if you look in the Data Collection Session page for that specific session? I’m just curious to see if there was a some issue in the process code which would be visible in the data collection session or if this a pure client or client framework issue. Thank you Dario for your reply. I checked the sessions and couldn’t see any records for this process lately. The last one was from the mid of January. But the error must have happened the end of March.
Hi Kwc, Have you tried this in the Aurena application? not in IFS enterprise explorer but in the Aurena client which you access from a web browser. This seems to be broken HTML but not a server-related error though. Might need support intervention via a case. Let me know what happens with the Aurena client. Thank you Infaz. Just tried the process in the Aurena client from the web browser.I didn’t complete the process as a real case nor data to work on. But was able to select some fields and didn’t see any error messages.
Hi, This is not a typical error message for Wadaco Scan It, could you please give me some additional information and we will see if it should be reported as a bug: Which upd are you on for Apps10? Does it happen for all users? Does it happen for Wadaco in Aurena client or using the Windows app? Which version of the app are you using? Does it happen for all processes? Which ones? KRgds, Anna Hi Anna, Thank you for your answer.We have tried to collect some answers. Apps 10 version: IFS 10 Update 8.Client 10.8.13.0.Server 10.7.6.0.It happens for all users.Not tested in Aurena Client and no errors reported while using the Windows app.App version: 10.9.1326.0.Doesn’t happen for all processes. The process name: REGISTER_ARRIVALS
The bug is fixed in APP10 UPD11 or APP9 UPD18. If you need more details etc. I would suggest you to create a support case. Thank you Tomas!
If you look at the field “Function” in the background job and it says “INVOICE_IMPORT_UTIL_API.Release_Document__” this is solved in bug 156683. I’m not 100% sure about the problem but if your batch queue “2” has more than 1 process you might avoid this by directing the method “INVOICE_IMPORT_UTIL_API.Release_Document__” to a batch queue with 1 process. Thank you Tomas. I have checked the function field and it indeed says Invoice_Import_Util_API.Release_Document__ . Where can we find out more about the bug which you have mentioned and how can we know how many versions we are behind that fix? Our queue “2” has many jobs. And all of those jobs have 1 process.
Hi, It’s hard to know without knowing exactly what the background is doing. Also, do you have any custom events in this area? I recommend contacting our support who should know about your solution, and/or any consultant that has helped you set these things up. By the way, there are quite many jobs running at the same time there. What starts these jobs? To answer your question about “looking”. If you mean to view the document, that operation is creating a history record. Perhaps, if someone happens to view the document at the exact same time the background job is running, a locking issue can happen. /Mathias Thank you Mathias. Not sure if there are any custom events here. But it seems like the job is trying to release the documents via Invoice_Import_Util_API.
Thank you William and Tobese for sharing your experiences!
Hi, I have just checked in my environment, and it works for the expense header and detail with this setup in object connections…. So the only thing that look different is you have put a method name in the field. Try updating it as above and then the usual refresh cache, log out, etc Regards, Antony Hi, Thank you for your answer. Unfortunately, it did not work. Tried to add the entries which you’ve described. Took refresh of all the cache types. Re-logged in to the application. I am quite sure that if I grant all the presentation objects/database objects/activities to this new permission set, it will work.' But I want to do that for obvious reasons. I am not sure which grants I am missing.
Hi, I have just checked in my environment, and it works for the expense header and detail with this setup in object connections…. So the only thing that look different is you have put a method name in the field. Try updating it as above and then the usual refresh cache, log out, etc Regards, Antony Hi, Thank you for your answer. Unfortunately, it did not work. Tried to add the entries which you’ve described. Took refresh of all the cache types. Re-logged in to the application. I am quite sure that if I grant all the presentation objects/database objects/activities to this new permission set, it will work.' But I want to do that for obvious reasons. I am not sure which grants I am missing. Is your cursor in the Expense ID field or have you just selected a record from the selector? Also, when you've updated the conne
Hi, I have just checked in my environment, and it works for the expense header and detail with this setup in object connections…. So the only thing that look different is you have put a method name in the field. Try updating it as above and then the usual refresh cache, log out, etc Regards, Antony Hi, Thank you for your answer. Unfortunately, it did not work. Tried to add the entries which you’ve described. Took refresh of all the cache types. Re-logged in to the application. I am quite sure that if I grant all the presentation objects/database objects/activities to this new permission set, it will work.' But I want to do that for obvious reasons. I am not sure which grants I am missing. Is your cursor in the Expense ID field or have you just selected a record from the selector? Also, when you've updated the connections in accordance with the suggestion from @anbouk@anbouk RMB and refresh cache and then restart the client.
OK, so the issue is around security for document management then, are those logical units granted in the permission set? The permission set has a lot of database objects granted within Document Management.Not sure which I am missing. There are so many and not so easy to understand their purposes.
Hi, I have just checked in my environment, and it works for the expense header and detail with this setup in object connections…. So the only thing that look different is you have put a method name in the field. Try updating it as above and then the usual refresh cache, log out, etc Regards, Antony Hi,Thank you for your answer.Unfortunately, it did not work. Tried to add the entries which you’ve described.Took refresh of all the cache types. Re-logged in to the application.I am quite sure that if I grant all the presentation objects/database objects/activities to this new permission set, it will work.But I want to do that for obvious reasons. I am not sure which grants I am missing.
Thank you Banu and Yasas. The suggestion provided by Banu worked great! :)
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