Hi Alessio,What you are trying to do is not currently possible however it is a good suggestion for an improvement.You can log your suggestion in the ideas area below and this will allow the customer community to see the suggestion and comment/vote on it.https://community.ifs.com/ideasBefore saving your idea, enter "assyst" in both the Product Area and Tags fields, to ensure that your idea is registered under the IFS assyst category.Kind Regards, Gary
Hi there,You can control and specify the attachments used in assyst using the following system parameter to block out various file types:https://wiki.axiossystems.com/assyst11-6Wiki/index.php/File_Upload_Illegal_File_Extensions_System_ParameterPlease let us know if this answers your query.Thank you.
Hi Steve,I would recommend logging an incident with us at axios.support@ifs.com and we can investigate further on your request. Thank you. Kind Regards,Gary.
Hi Manish,I believe you would be looking at using the following setup but maybe need to use ‘On Behalf of’ or ‘Actioning Serv Dept’ to meet the requirements about only taking decisions which are assigned to a user's team: Thanks,Gary.
Hi there,I would recommend logging an incident via our Self-Sevice portal https://support.axiossystems.com/assystnet or via email to axios.support@ifs.comand we can look into the error further, if you could supply the server.log files along with the timings. Kind Regards,Gary.
Hello Katakem,Please see our Wiki documentation regarding restricting users from other CSG contact users and how to add a condition to delegation:https://wiki.axiossystems.com/assyst11-5Wiki/index.php/Delegating_Authorizations_and_Decisions_in_the_Self-Service_Portal#DelegationThis explains the following:Note: In order to be a Delegate the Contact user must have a unique assyst User alias that is not associated with any other Contact Users.Adding delegation conditions are also explained here by using the Named Expression Form:“the Named Expression Form can be used to define a Condition.”Kind Regards,Gary
Hi there,This should be possible.If you are wanting the item to return all 5 items, including the discontinued items, then please remove the discontinued=true/false altogether and this should bring back all items including the discontinued items.Thanks!
Hi Steph,I believe this was fixed in 11.4 and was logged under P14792Given: user embeds youtube video using rich text editor e.g. event descriptionWhen: user logs into assystNet and loads above eventThen: embedded video is not displayedWorkaround:use IE web browser as it does not support Content-Security-Policy
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