Replies posted by karim elharras

10 Replies

F
Do Gooder (Partner)
FantasticRhinoDo Gooder (Partner)
asked in assyst General

assyst v11.3.8 upgrade to v11.7 - issues encountered

Dear customer,Thank you for the feedback provided And for more information regarding upgrading assyst database , please check the wiki link below :https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Installation:Upgrading_a_Previous_Version_of_the_assyst_Database Kindest regards,  

1
K
Do Gooder (Employee)
17 days ago
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General

Hide Order Approval Threshold on Contact User Form

Dear customer Thank you for your question The Order Approval Threshold field can be hidden from customizer as per the below screenshot I have attached a screenshot below for your reference  I hope the above information answers your question Kind regards,

1
K
Do Gooder (Employee)
1 month ago
R
Do Gooder (Customer)
richardwestDo Gooder (Customer)
asked in assyst General

assyst Mobile App - customize home screen

Dear customer, Thank you for the question raised. Please find information in the wiki links below with regards to customization ,including examples : https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Installation:Customizing_Styles_Through_CSS_Overrides#Changing_the_Logo_on_the_Self-Service_Portal_Header_Bar https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Installation:Defining_a_CSS_Theme_for_Self-Service_Portal#Create_your_Custom_Theme_Folder_and_Stylesheet I hope the above information , helps resolve your query Kind regards,

4
S
Hero (Customer)
1 month ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
posted in assyst Integrations

Jira Event Bridge Usage

Dear customer Thank you for the question raised above. We have the information below with regards to the assystIPaaS Jira Event Bridge https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:assystIPaaS_Jira_Event_Bridge We advise that you contact your Account Development Manager if you are interested in this, or any other, Event Bridge. I hope the above information clarifies your request Kind regards,

2
P
Hero (Employee)
18 days ago
C
Do Gooder (Customer)
cpuschmaDo Gooder (Customer)
asked in assyst Integrations

Set date range in assystREST api call

Dear customer, Thank you for your question. Please find the requested information below :  Date LoggedSearching for events logged between a range of dates can be achieved using a request like the following:GET http://<server>:<port>/assystREST/v2/events?loggedDate=2014-09-22T00:00:00Z,2017-09-22T00:00:00Z&eventType=incident&eventStatus=openSearching for events logged after specific date can be achieved using a request like the following:GET http://:/assystREST/v2/events?loggedDate=2014-09-22T00:00:00Z&eventType=incident&eventStatus=openThe wiki links below contains  available REST examples : https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:assystREST_More_Examples#Date_Logged Kind regards,

1
K
Do Gooder (Employee)
3 months ago
L
Do Gooder (Customer)
lloyd1306Do Gooder (Customer)
asked in assyst General

Customise lookup columns

Dear CustomerThank you for the question above. The wiki link below has information with regards to form customizerhttps://wiki.axiossystems.com/assyst11-7Wiki/index.php/Form_Customizer  However, if a functionality is not available and  you would like to see this functionality in the product in the future. You can submit an enhancement on our IFS Community Site.Use the 'Create Ideas' button under the Ideas section or via the following link  https://community.ifs.com/topic/new?type=idea.Describe your idea with as many details as possible. Populate 'assyst' in the Product area and the Tags fields before saving and click Create!! Kind regards,

1
K
Do Gooder (Employee)
5 months ago
K
Hero (Customer)
KevinMHero (Customer)
asked in assyst General

Authentication with AAD Guest Users

Dear customerThank you for the question you have raised can you please review the below information with regards to adding a guest user https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Installation:System_Parameters_and_Setup_Data#Configure_guest_Contact_UserTo enable unauthenticated users to invoke operations such as ‘Register New User’ or ‘Forgotten Password’ from the login page, it is necessary to provide a guest Contact User, whose privileges and credentials will be used for these operations.The Login Name of this Contact User must be the same as the unauthenticatedIdentity element of each assyst application's security domain in your server's main configuration file (standalone-full.xml). For more details, refer to Database Security.Note: This Contact User must have a valid assyst User Alias that is capable of receiving incidents. I hope the above information answers your questionKind regards,

1
K
Do Gooder (Employee)
6 months ago
T
Sidekick (Customer)
TeslatradeupSidekick (Customer)
asked in assyst Integrations

Action Processor - Additional Variables Custom Field

Dear customerThank you for your questionPlease refer to the wiki link below on information about action processor  configurationhttps://wiki.axiossystems.com/assyst11-6Wiki/index.php/Integrations:Action_Processor_Manual#Using_additional_variables_with_Event_DataKind regards,

1
K
Do Gooder (Employee)
7 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Service Request Model Event

Dear customerThank you for your question Please note that Note: A Model Event cannot be created from a Service Request. Model Events for Incidents and Problems are combined making them available for both Event types.For more information on Model events , please refer to the wiki link below https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Model_EventsKind regards,

3
R
Do Gooder (Customer)
7 months ago
H
Do Gooder (Customer)
HennepinDevDo Gooder (Customer)
asked in assyst General

IFS 11.5 Multiple Column Layout - Start a New Row

Hello Caleb,Thank you for your message. Can you please send us a screenshot of the field from customizer and from assyst ?Can we just confirm if you have more than one custom field on the form ?Thank you

1
K
Do Gooder (Employee)
9 months ago

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