Hi @TatKhandM ,The selection button client script has been specifically targeted only for the web client, and I assume most likely the smart client functionality is handled through the baseline client code. Therefore, web client script will not work similarly with smart client. You may need to write custom code for this.
Hi Saranga, Appreciate your support…. We tried writing the Custom code for smart client and we used the below function openPopup(); will this function works in the Smart client.? Regards, Murali Are you referring to the client script on smart client? openPopup function only works for web client.Or are you referring the client code level customization?
Hi @JuniSihombing ,Have you already added a particular role to the other working technicians? Also did you already compare the setup between both the new user and the existing (working) users? Looks like the problem is the attachment is not generated with the first BR when setting the status to completed. Did you already check the server logs to observe whether there are specific exceptions thrown by the time when the new user sets the task status to complete?
Hi @Mahesh Biswal,Please make sure that the person record has both starts work from and ends work at places inserted under the person_place tab. Location ID start and end will be picked up based on these two values (respective default address id is picked from the place as the locations)
Hi @Geeklk ,You may have a look at this post as well if the environment is hosted in managed cloud.
Hi @TatKhandM What’s the metadata format for this particular column? Is it an integer type column? Please share the metadata column and the value you’re entering here
@Cass Sole @Sajith Anushan
Hi @TatKhandM ,Can you please change the mask type to INTEGER and try this again?
awaiting for your input @ruben.maas
Hi @ajayifs ,Task ETA, person ETA is generated using the geocodemanager class and yes this is possible with Bing, PCA and Google maps if you already have valid API keys. The interfaces have been implemented in the baseline code (not sure whether these are publicly available to access directly). But I assume similarly you could calculate this with FSM integration API (using fsm connect) without customization as well.
Did you already check the ATTACHMENT_DIRECTORY app param whether it has been updated with the blob URL? https://gilbfsmdevstorage.blob.core.windows.net/attachmentsOtherwise, you may need to check the SAS token key validity with the cloud ops team.
@nickz FYI
@Anjula Priyanath
Hello @Oleg Batin ,Have you refreshed the integration cache and registered integration components after the upgrade?
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.