@Mathias Dahl just a quick update, I did not manage to run FTP from odata container, but I was testing from linux box and I think I found the issue. The FTP server is by default using quite wide range of ports for passive mode and from security reasons not all of them are opened from the linux box. I will share more details with findings and testing results later today/tomorrow.
Hi @Mathias Dahlgood finding. We will try to use FTP client from linux box to make sure upload/downloads work from there.Thanks a lot for checking the logs! Jan
@Mathias Dahl I found some FTP related ERROR entries in the APP dump, attached to the case.
Hi @Mathias Dahl ,I have uploaded following to the case.document with screenshots from my further testing FTP log - but no errors found with there dump from IFS application serverUnf. not too much error messages around, if needed we can have a screen sharing session to look at this together.Thanks Jan
I am sometimes very paranoid when it comes to what information I get using technical investigations like these :-) so I must ask: how do you see that the file has been uploaded correctly? If you look “in the FTP server”, then it’s fine. If you trusted Docman that the upload went well, because there were no errors, well, then it is not always the case that it went well :-pYep, I used WinSCP FTP client to connect to FTP server and I can see the file there. Pls. see screenshot in the last attachment.
Hi @Mathias Dahl , let me reply on question #1 n the attached document, I will be coming with the rest of the points during the day. JanRef. 1. we use FTP with IIS on Windows Server 2012, passive mode supported, proved with FTP client WinSCP in passive mode. Yes we use IP address for the repository.Document with screenshots was attached to the case.Ticket Form for Case - IFS Customer Support
Hi @Sajith D , we found there is dead process which was alerting in logfile, we removed that and restarted the DB, this fixed the issue.However I have to say the IAM configurations we did in TEST are lost again.Thanks for checking from your end!Jan
Hi @Sajith D ,last time we did the DB clone with 21R1 too and it was working well, however I was claiming that IAM configurations we did in the application manually was lost and we had to re-create some IAM clients.I’m sharing dump of the server, it seems IAM pod can connect DB (I can see that from DB sessions) but can not execute some action in DB.Jan
Hi Sajith,yes, we were investigating issue and we already applied this.\installer.cmd --set action=delete --values c:\ifsocdev\ifsroot\config\ifscloud-values.yaml.\installer.cmd --set action=mtinstaller --values c:\ifsocdev\ifsroot\config\ifscloud-values.yaml unf. it did not help.Jan
Hi Mathias,thanks for sharing, we will check the option further however seeing how many issues/gaps/redesigns is connected with the upgrade from IFS10 to IFS Cloud it’s another effort and complexity we adding here and not sure we have capacity for. If you see feasible to have FTP issue fixed with SU4 I would prefer to go that way.Thanks Jan
Mathias, I just wanted to mention that I’m ok to have a screen sharing session if you like to demonstrate and discuss the issues.
Sorry by POD I meant the “the container” issue you was mentioning in the previous post.The preview of the document is giving error, pls. see screenshots below.The download is making the file download, but the file can not be opened since it’s having 0 size.Regarding the Shared repository workaround proposal, I can not see that feasible. We have thousands of docs stored on the FTP related to Product Development.However I have to say we also use DB repository for some document classes and those documents are working well too.
Hi Mathias,thanks for the follow up and explanation on Aurena Agent limitations.Do you think we can still get the POD issue corrected with SU3 to be able to preview documents in IFS application? Aurena Agent issues does not seems to be live critical, but the problem with the file extensions should be definitely fixed once you reach the priority.Thanks Jan
Hi Mathias,thanks for coming back on this. Of course it’s not worth to do any double work, however sometimes there is a long way (and time) to get the case to R&D for the correction. Since we are going live with IFS Cloud 21R2 in 03/22 and this is critical functionality, we need to fix the issues with SU3, SU4 latest, so I would like to ask you to prioritize the case within R&D because it’s obvious there is a bug when opening the document in IFS.I would like to highlight that on 21R2SU2 there is no issue to upload the file to FTP repository, the file is there and if you download the file via a FTP client the file is ok, the only issue is to open the document in IFS (error message is given).IFS Azure Agent should improve the functionality but my perception is totally opposite when trying to upload the document.drag and drop is not available only limited file extensions are available for upload (pdf is missing) poor performance (it takes longer to load the file)
Hi Mathias,thank you for your inputs. We have upgraded to SU2 recently and we found there is little bit different behavior on SU2. It seems the document is loaded and stored to FTP, but can not be opened in IFS application. Moreover there is slightly different behavior/issues when you have IFS Aurena Agent installed. Pls. see the attached document on this case.Ticket Form for Case - IFS Customer SupportThis is go/live critical issue for us and we need to get all the issues fixed with SU3. I appreciate you support and prioritization on this.BR Jan
1 more question on top of that, can 2 MTS servers (with different system URL) be running at the same time against 1 DB?
Hi Sajith,thanks for reply and valuable input. Let’s hope in 22R1then, can you pls. share how the HA concept is going to work there on server level?The MT snapshot is most probably the only option for now.Thanks Jan
Hi Sajith/Charith,thanks for reply on this. Let’s hope in 22R1 with further server savings then. I the meantime we will definitely test 1 common WMS server for all test instances. However I have not found anything in technical documentation how the installation/configuration of WMS server should be done for this scenario. Can you pls. enhance IFS Cloud technical documentation with that?Thanks Jan
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