We have a fix for this issue that is currently undergoing QA at this time. We expect it will be rolled out later this week in version 3.3.1 of the AndroidNative App.
Just a quick note: The ‘bsafe’ option is custom (and therefore won’t appear for the majority of our customers). It’s important to coordinate the settings on MOE -10117 and MOE -10113...MOE -10113 controls the Work Order Cards that are shown and the exact order in which they are displayed vertically and MOE -10117 controls the Work Flow order settings as technicians navigate through the cards using the Up/Down arrow controls), so for the smoothest navigation you want to keep the order of the entries in synch.
Hi Chris,Currently this string is hardcoded for each supported language layer and cannot be modified inside of the Mobile Customizer application. I logged a RFE (Request for Enhancement) ticket in our production system so that this can be considered for a future development sprint.Thanks,Reid
Hi Chris, We have simple wildcard functionality already built into the activity drop-down control...as you enter characters into the field we filter the list with matching results after each key is pressed (just pause for a second during the data entry and you’ll see the list of results get narrowed down), but we don’t have any capability built into the app to do complex wildcard searches at this point. We can log a RFE ticket for that if you like and consider it for a future development sprint. Here is how it looks (I have a list of about 60 activity codes, the list is now filtered to show only those five entries that contain the ‘ti’ string:
Hi Torsten,Another cool trick you can use when you want to grab a specific API is to turn on the Audit API’s for this User toggle in the Employees Security module (this will work for mobile users as well as users in the back-end Alliance application): After you make this change for you user, log out of the application and then log back in and do your same steps (delete a checklist line, etc.) Now go to the Inbound Data Audit (Integration) module and retrieve the records for your user id. Sort them by date/time descending, select a row and click on Actions and View API. This will pop up a window with the API for you (much easier than trying to pull API’s from Event Viewer log files or things of that nature since you can enable/disable this at an individual user level):
Hi Chris, Try it with a value of helpdesk_order and see if that solves it, here is the blurb from the Administration and Configuration Guide that specifies the possible values:
Hi Chris, Check your MOE settings for -10176 (Allow to Add Field Quotation to Order) and -10157 (Enable Field Quote Module), make sure both of those are set to Checked (and log out of Mobile Edge and log back in again afterwards to get the updated values if you had to make a change). With these settings once you click on the Orange FAB (floating action button) in the Work List module you should see a new option appear there create a new Quote: If you want to save your technicians the trouble of updating the quote type you can adjust MOE -10273 to change the default quote type setting to the most common value you think they’ll use (the default value is Service). Techs can always change the quote type in the Quote module by clicking on the Type field at the top of the screen and selecting Customer Support:
Hi Chris, Log a ticket for this issue in our support portal, I tried refreshing the Inventory module on mobile and the part still shows there as well as in the Warehouse Inventory module in the back-end application (tested on V15.3 of Alliance and Mobile Edge). If you have access to the Alliance Event Viewer log files see if any errors are captured in there once you click on the SAVE button on the mobile device for the Not Used update (wait a couple of seconds for the mobile API to be sent upstream and processed, once the communication orb has cleared out then refresh the event viewer and see if there are any errors or warning captured in there to help pinpoint the problem and add them as an attachment to the call).
On the mobile side you can set the Material disposition to “Not Used” on ship direct demands on the Material Edit screen. Set the Return Reason field to Cancel Usage and set the Return Warehouse to the mobile technicians Default Warehouse. Once you hit SAVE it will convert the installed item into an inventory item into the mobile technicians warehouse (and note that it will be available for use even BEFORE you complete the service order on the mobile device and move the order from the Work List to the History module):
Quick update: Google has approved our latest submission so the app is now available in the Play Store.
This is done by design for security reasons...the operating system on the mobile device restricts access to the file system so that applications can only play ‘in their own sandbox’, so to speak. In order for the Astea Mobile application to be able to upload that file the other application needs to Share it with our application...basically that creates a local copy of the file inside of our local sandbox so it will be available for upload at that time.
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