Topics started by Nimesh Kasun

9 Topics

When applying Update 12, a database lock occurs on FNDMOB_INSTALLATION and prevented the update from moving forward

Hi community, Customer is upgrading to Apps 10 UPD 12. During the upgrade following DB Locks has prevented the upgrade and took around 5 hours to complete. Upon a knowledge search, and confirmed with customer that,no modifications made to the Foundation role “TOUCHAPPS_RUNTIME” 'TOUCHAPPS_RUNTIME' role has not 'Fndmob_Installation_API' granted Customer has seen this on all upgrades made in Apps 10 for them so far,Does anyone know a possible reason for this and possible solutions?

1 year ago

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Touch Apps - What Happens after the expiration of default 30min session time?

Hi community,Using Azure AD for authentication.I have two questions.What’s the behavior of the system, after expiring the session ID which has a limit of default 30 min? Will a new Session ID generated and client stay connected or should the client/user has to login again? Is there any way to extend the lifetime of 30mins session? Appreciate any input. /Nimesh

1 year ago

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

What is the new API name in Apps10 for mobmgr_work_order_api of Apps8

Hi community, Does anyone know the what should be the API in App 10 for the following App 8 API:Apps 8:Module: mmaint API: mobmgr_work_order_api In App 10:Module: mmaint = mwo?API: mobmgr_work_order_api = ? Appreciate any support.Regards,Nimesh

2 years ago

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Compatible Android versions - Sales Companion - App8 SP1 F1 SP2

Hi community,App 8 SP1 F1 SP2 App: sales_companion_2.1.2_versioncode_19.apk Does anyone know the compatible Android versions with this app and version? Thanks.

2 years ago

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Is it possible to schedule 'Refresh All Inventory Parts' job based on a Site?

Hi community,Product: App9 - UPD16 A customer has 24/7 service globally and they are scheduled to run Refresh All Inventory Parts twice a day. It’s running for 2+ hours sometimes (not identified the situation). Usually it runs within 10mins for them. Since they have many mobile users connecting to the system during the same time period, and since the job locks all these user sessions, the system run out of the connection pool and goes down for all users. Question:Can this job “Refresh All Inventory Parts” scheduled to be run based on site? So that they can schedule few jobs where each job runs in off-peak time for each site. Appreciate any inputs.

2 years ago

Nimesh KasunHero (Employee)

posted in Service (Touch Apps, MWO, MRO)

MWO Initialization Error - INITFAILED:Initialization failed due to app redeployment

Hi all,Thanks to @James Ashmore, I could solve this issue. I thought of sharing the steps with others.If you're getting following error during the initialization of MWO Service 10 app or MWO Maintenance 10 app, you may able to solve the issue by following the steps below. Error:INITFAILED:Initialization failed due to app redeployment. Solution:1. Go to IEE > Solution Manager > Background Processing > Background Jobs > Database Processes2. Search for: 2.1) If IFS MWO Service 10: %ServiceEngApp% 2.2) If IFS MWO Maintenance 10: %MaintEngApp% 3. If the shown database processes are DISABLED: 4. RMB on the record(s) > Reactivate 5. Now processes must be in either 'RUNNING' or 'SCHEDULED' state. 6. Go back to MWO Service 10/ MWO Maintenance 10 app > Force Initialize (Or you can log in again) Now the app might initialize without errors. Hope this helps. Cheers. /Nimesh

2 years ago

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Error - INITFAILED:Initialization failed due to app redeployment.

Hello,I’m getting this error with two core environments. Is there a solution/work around for this?

2 years ago

Nimesh KasunHero (Employee)

posted in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Wildcard SSL/TLS Certificate Verification Error in App10

If you're getting the following error while trying to import a SSL certificate to IFS Application, this article may help solve your issue. Parameter Error: Certificate verification failed. Path does not chain with any of the trust anchors. Solution If you're trying to protect a *.corpnet.ifsworld.com internal service or *.ifsworld.com internal service, you must be using one of the following example certificates within the installer which can give the above mentioned error.wildcard_corpnet_ifsworld_com_2023-06-02.pfx wildcard_ifsworld_com_2023-06-02.pfx If you had selected one of the certificates like above certificates (Date of the certificate name may subject to update), use the one of the following certificates where the certificate name ends with _kcc.pfx and try again.wildcard_corpnet_ifsworld_com_2023-06-02_kcc.pfx wildcard_ifsworld_com_2023-06-02_kcc.pfx Providing one of the certificates like above example certificates (Date of the certificate name may subject to update) will so

2 years ago

Nimesh KasunHero (Employee)

posted in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Memory Analyzer (MAT) error when opening larger Heap dumps

If you're getting the following error when opening a large Heap dump file via Eclipse Memory Analyzer (MAT), follow the steps given to solve the issue. ProblemError when opening larger Heap dumps. ReasonEclipse Memory Analyzer does not have enough heap space to open the Heap dump file. Solutionopen the MemoryAnalyzer.ini file change the default -Xmx1024m to a larger size (Ex: Xmx2048m)Now you’ll be able to open the Heap dump file. Hope this helps. Cheers!

2 years ago

Topics started by Nimesh Kasun

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