HiCan you please explain how GPS location updates are recorded on the mobile device (IOS) and sent to the backend and what should be configured to make this happen. We are currently using FSM6 SP5 and are experiencing very few GPS updates on the person records of the technicians. The mobile device is set to allow location tracking for the device and FSM however very few updates are written back to the FSM application
HiCan you tell me how I can setup scheduled reports in FSM 6. I would like the ability to send out various reports automatically at pre-set timesRegards
HiI am trying to use the Stock Min Max function in FSM to automatically set the Min Max levels based on usage.When setting one months usage on one part line as a test, the part usage returned does not match the part transaction usage therefore giving incorrect results.Criteria used is a follows: The Min / Max usage is returned as 656 units:Yet the Part transactions for one month only totals 61 which is what i would expect. Can someone please explain why this is as it makes no sense. Is it a bug?
Is it possible in FSM to get a retrospective stock position?for example; if I wanted to check my stock level 6 weeks prior to today, how could I do this?Regards
Hi. What is the best way to generate and send a Sales call to the schedule board in FSM for allocation to a technician. Can this be done through the Opportunities function?
HiIs it possible to stipulate certain days within a business rule i.e. Monday, Wednesday, Saturday & SundayWe have a requirement that needs a notification to be sent after 5pm and before 8am Monday to Friday, after 12pm on Saturday and all day SundayThanks
Hi.Our technicians often start work from home and therefore to adhere to our data privacy obligations I would like to mask the GPS address data for a few minutes after accepting a mobile service job. Is this possible through Geofencing and if so how would this be setup in FSM? If not, what other solutions exist without switching off GPSRegardsKeith
HiHow can i create a business rule to run when a request is created between 5pm and 7am.Is there is an expression i can use?For example something like request.created_dttm <17:00 + <07:00Thanks
HiCan you please explain the criteria used for the Mean Down Time report in FSM.The report states “This report measures the time from the Request open event to the last complete or close event in the Request Events entity, for qualifying Requests. Those times are averaged for all qualifying Requests, and that is the Mean (Average) Down Time.”What is a qualifying request? Regards
Where can i see the last transaction date against a customer place in FSM?
Hi.When creating an Opportunity in FSM what is the function of the “Team” field?
HiIs it possible to create a back to back invoice in FSM 6?Regards
HiHow can i add a description to a custom report so that it is displayed alongside the report name in the reports screen.
HiHow can I connect the Place table to the Opportunity table for ad--hoc reporting purposes?I have created an ad-hoc report category called Sales and added both the Place and Opportunity tables to it. However, when creating a report from this category I get errors when combining the Place Name with the Opportunity ID and Description. The error is: Any ideas?
We have FSM 5.7 setup to email invoices to a contact with a role type of “Invoice Contact”. How can I setup this notification to send the email to more than one person?Thanks
Is it possible to set an Invoice Due Date in FSM? I would like to set this and base it on something like the Place Credit Terms field
Hi.Has anyone integrated FSM with What3words or in the process of doing so?Any feedback greatly appreciated as this is something I am keen to progressRegards
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