Hello,we need a solution to efficiently manage exceptions in the calendar for team meetings without the need for a manual import per technician. This solution should take into account both existing and future exceptions in reports.The question now is in which tables the recurring calendar exceptions entered in PSO are stored. Here we can examine in more detail what the solution idea is and how it can be implemented. Thank you Best regardsMarkus
How can we upload our product images to the FSM mobile to show our engineers a article image in the part usage? Thank you Best regards Markus Kühnl
Hello,we like to add new customer into FSM over the interface from CRM. Bevor the new customer ahve to be added to the FSM we like to have a duplication check into FSM. Does anybody know if a duplication check tool is available by IFS? Thanks Markus
Hello,I like to know how often a snapshot for the fsm environment will be initatiated and how long is the retention policy for this snapshots on the azure environment. Thank you Best regardsMarkus
Hello, or some time now we have had the problem that when writing in FSM there is a long delay before what has been written is displayed in the fields in FSM. The network environment has been completely checked and is in order. Has anyone ever had this phenomenon? ThanksBest regardsMarkus
Hello,It has been found that not fixing a technician, even though the time is fixed, can sometimes lead to problems. In FSM, the person can always be fixed in the job itself under 'Scheduling' by checking a box. In PSO, however, this does not always work. Even if the time is fixed, the checkbox to fix the person remains grey. Even if the correct technician is currently scheduled, this may still change. This issue concerns a difference between FSM and PSO. Does anyone have a Idee? ThanksMarkus
It often happens that a task has to be cancelled.This results in a Follow Up. But the time already spent on the task (approach, set-up time,...) is no longer visible in the PSO Gantt because the task is rescheduled. This results in large gaps in the PSO Gantt that cause confusion. Is there a way to display the time already spent in the PSO Gantt despite the task being cancelled?
If I create a project with multiple task can this scheduled by PSO?Example.One customer with 10 Task. I create a Project and add all this tasks into the project.Than I set the scheduled project start date and the scheduled end date.Can PSO plan this project into the time frame between project start and end date? ThanksMarkus
Hello,we like to scan the Data Matrix 2D barcode with the FSM mobile App to assign the barcode to our individual customers.Is it possible to scan with the FSM mobile app, if yes which additional software is required? Is the scan of Data Matrix 2D barcode supported?Thank you Best regardsMarkus Kühnl
If you have to do several tasks for one customer, it would be nice if you only had to ask for one signature from the customer at the end, so that all service reports are signed. For example, a signature on the last service report and this is transferred to all service requests that were generated for a customer on this day. Thanks Markus Kühnl
Hello,I am looking for a solution to synchronise the calendar entries from outlook in FSM and PSO.The main purpose is to store appointments that affect several technicians (for example, training courses) collectively in FSM and PSO. At the moment, I have to enter each appointment individually for each technician in FSM and PSO. ThanksregardsMarkus Kühnl
Hello,the release of PSO 6.10 is announced by IFS September 2022.Does anyone have the release note available? ThanksMArkus
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