Hi all,Curious if anyone else has some across a strange issue I noticed in a customer environment:Version: Apps 10 UPD 13 - Aurena & IEEIssue: Somehow when the Distribution Order was released, the internal Customer Order created was for the incorrect Customer ID.In the below scenario, we would expect the the internal Customer Order in Site 100 would be created against Demand Site internal Customer: 200, however, this did not occur -- instead, somehow, the internal customer ID was 300 which is the internal customer for an entirely different Site. When the material was shipped from Site 100, the SHIPTRAN were created, however, no subsequent ‘Move to Internal Order Transit’ transactions (INTOORDTR) were created.In other words, the material is a bit stuck as we are unable to receive this into Site 300 or Site 200. Has anyone encountered this or have any other suggestions?Seems maybe a DB change is required?Thanks!
Is anyone aware of the roadmap of Call Center in 23R2 and 24R1 as well as auto dispatching of cases?Will Case functionality exist as it does today? From some previous [dated] threads, it appears this will be absorbed by other functions such as the Omni Channel support but it isn’t clear what that means practically. Also, are enhancements around features such as auto dispatch in the pipeline? For example:5 assignees are connected to a Queue. There are 20 cases in the Queue. Application would auto assign so that each assignee in the queue has an equal amount of cases. Thanks.
Hi all,Is it possible to create a new Database Task against a record in the History Log?For example, a database task should be run every X days to review if a certain field was updated (i.e. price on a part record). If the field is not updated, inactivate the record. The second option, would be to create a Custom Field on the record for ‘Last Updated’ which a Custom Event would automatically update then the database task looks at this value instead of the history log.IFS Version: IFS Cloud 22R1/22R2Thanks.
Curious to understand if there are any potential impacts of a user being signed into multiple different devices at once. Some users are reporting ScanIt app crashes but there are no logs being displayed. Environment: IFS Cloud 23R1 SU 7Android devices
When creating a task in the Customer Order Lines page, this task is not visible on the Customer Order itself.Environments tested: 23R1 GA & 22R2 SU8Process Steps:Navigate to Customer Order Lines Select a line and Create Task Select OK Navigate to the corresponding Customer Order (detail page)Tasks are not visible in the header and are not available as an option on the line level. One would expect the associated task to be visible on the Customer Order - Lines Tab.Is this a limitation of core functionality? In the roadmap? Or a bug?
Running into a few different setup issues with call center (23R2 S2)It’s possible that an Assignee can be added to Queues that belong to Support Organizations which they themselves do not belong to. What would be the benefit of this set-up? Cases Queued to my Queues - Lobby Element - My Call Center The Assignee is connected to a Case Access Group with a restriction of Local. They are only connected to Support Organization A. Many cases exist with a Case Type of Global. The Assignee is able to see other cases that do not belong to their Support Organization in Cases Queued to my Queues lobby element. They are also able to Accept these cases. Why would this be the case? Is there a permission set that could be overruling this basic data set-up? Is there functionality defined for Case Completion vs Case Closure? For example, what would be the intended to benefit to complete the case instead of just closing it?
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