Hi Experts,I have a customer using PSO where they use a batch job(scheduled job once a day) to commit tasks.In PSO when they do fixed commitment to a resource (if the tasks was planned to start at 3 pm by doing the fixed commitment it is fixed to start at 8 am and make task committed for the resource)This fixed commitment is done nearly 2-3 mins prior to the scheduled batch job for commit tasks.And the broadcast has happened 30 mins before (broadcast happens every hour)Then after the scheduled job it can be seen that tasks are committed but tasks for the fixed resource are overlapped. I would like to know any clue on what can happen in hereyour expert help on this is highly appreciated.Thank you.
There is a textbox ‘Color’ to specify a color for days in a Work Calendar as below. As this is not a dropdown field, we need to manually enter the name of the color into this textbox. Is there any color guide or documentation on what valid values can be added to here?
Hello,We are trying to put unavailability on a bucket resource but unable to do so. Is there a specific setting that we must set in order for us to put unavailability on a bucket resource? Or bucket resource ignore unavailability? Please advise if possible. Thank you!
Hello, I have a question in regards to how to prioritize PSO bucket resource to receive jobs as a last resort.We have different type of resources and wanted to see how can we override other resources over the bucket resource. Use case: Right now we have a resource that already have 2 jobs scheduled on them but PSO is moving it into the bucket tech even though the resource met all the criteria to do that job and have available shift. I use the comparison tool and cannot figure out why since the travel parameter for the resource is even closer than the bucket resource etc. Please assist if possible. Thank you!
Hello,We are trying to limit our bucket resource to 3 activities per slot period. I’ve tried to set this up in the Rule and Rule collections then applied the rule under Resource Types for the bucket resource but when I test this out, I am still seeing slots open up for the bucket resource. Is there any other parameter or configuration that I might be overlooked?Please advise if possible. Thank you!
Hello,I have a question in regards to logic behind FSM skills.In FSM, when scheduling a task through the Book Appointment process, the system ensures that the resource that gets committed to the task, has the required skills to perform the task.Sometimes it is necessary to skip the Book Appointment process and instead, manually assign or commit a technician to a task. How can we have FSM prevent the user from manually assigning (committing) a technician that doesn't have the required skill or their skill has expired?
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