Hi Susumu,Could you please check whether following checkbox is enabled for the relevant Header/Line level. You can go to this page by RMB → Properties. Thank you,Dhananjani
Hi Bryan,There is an option/button called ‘Blocked Info’ in the Customer Order Header to process a blocked CO. You can see that if your CO is in ‘Blocked’ status. Once you click on that, you will be directed to ‘Handle Blocked Customer Orders’ page. In there, two buttons will be shown once you click on the relevant order line By selecting Release from Credit Check, the order will be released and can be processed without any issue as you wanted and will not be blocked again in any of the steps where a credit check occurs.By selecting Release Blocked Order, the order will be released and can be processed but may possibly be blocked again later in the customer order flow.Since you want the CO to be processed in the normal way, you can select on Release from Credit Check as there wont be any interruptions again in the process flow. If you want to unblock a certain customer who is credit-blocked from the Customer Master then you can follow any of the options stated below.in the Customer →
Thank you @AanHGTS for your inputs. I got clarifications from your answer to the below thread as well. 🙂Best Regards,Dhananjani
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