This was fixed by IFS R&D with the Patch 165600.
Hi @aafaveso I implemented something simple to get over this issue for a customer in the UK a few years back.Attached is an extract from the functional specification and hopefully it’ll help you and anyone else who has the same requirement. Cheers,Sameera
Hi @SALY I would consider setting up the Customers as Functional Objects and your rental equipment as Serial Objects (Company Owned) when they are purchased and placed in the inventory. (Better to avoid the Serial Maintenance Aware process)If you are using the service request/work order flow to execute the rental action (i.e. deliver and install the equipment at the customer site) when the work order is set to ‘WorkDone’ you can run a custom event to move the rental(s) serial objects to the Customer Functional Object structure.If the service contract is defined at the customer functional object level and ‘Include Objects added to Structure’ is set, this will help with the invoicing process as well.Hope this helps.
We have specified our reference devices, which gives an indication of the kind of specs to aim for even though not been updated after Android 10 certification. (Refer to attached.) The Supported Platforms – Product Policy states that we support the last three major Android versions (Refer to attached.) so together with the reference devices, that gives some baseline and Google Pixel 3 as the minimum reference device specification On IFS Cloud, we have recommendations on RAM and storage. Given that the mobile apps have comparable complexity, I think that is a reasonable guideline for Apps10 as well - https://docs.ifs.com/techdocs/23r1/080_supported_platforms/#user_access
Thanks for the explanation @Thamindu Devinka However, when we tested the same requirement with the MWO RTM app it works regardless of the WO site. However, we cannot use that as the customer has configured workflows. The customer has been using this quick issue feature in APPs 9 MWO as well. What would be the reason for discontinuing a feature which was available on APPs 9 in APPs 10 MWO Service 10? Also, what alternatives do we have?
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