Hi Eugene, unfortunately I do not think this relates to our Customer Engagement product and this has been posted to the wrong page. Sorry.
I’m not entirely sure, but I would suggest IFS General Topics (Employees and partners only) or IFS Showroom, given you want to demo something.
Hi Damian, The voicemail emails should be sent out to the email address that is configured as the Main Contact Email in the contact Centre Detail. It doesnt look as though one is configured on the Pagero pre-prod account. Cheers, Matt I am working on https://ce-emea-ppr.ifs.cloud/pagero/ce/admin/tab/screen/ViewAccounts/dccecf8b-7006-471b-beee-7bcf11b26cdd, I only see one field for email in the contact centre unit and it has been filled.
Hi Billatrem, This forum is specifically dedicated to the Customer Engagement module. Sounds like your query is related to Apps 10. Sorry, we don’t have the expertise here to be able to help you. ThanksDamian
Hi,You can change the default messages in the queue, but I have found the best method is to do everything inside the IVR. If the call has been added tothe queue, use a timer to play a message at a given time, or offer the caller a callback request. ThanksDamian
If you want a timer to repeat, add a Start Timer inside the timer. You can use this method to have comfort messages alternate, too. So, have Timer1 include a Start timer for Timer 2, which includes a Start Timer for timer 1.
CE is always deployed into the cloud, but can integrate with any system that is able to provide an oData4 connection, which I believe Apps10 can. Hope that helpsDamian
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