@Shneor Cheshin Thanks for your response. Its clearly not an issue with the value of the variable lockFields as its only the project_text commands that do not work. Ill raise it as a bug
Hi @SAMLK Thanks for the response, however i dont have permission to view that article. Are you able to create it as an attachment please? Martin
Hi All,Solution using @AdrianEgley example: <perform_batch> <hierarchy_select result_name="select_task_text01"> <primary_table>task_text</primary_table> <attrs> <attr>task_text.task_id</attr> <attr>request.req_group</attr> </attrs> <from> <table>task</table> <table>request</table> </from> <where> <join_constraint> <constraint> <left_operand>task_text.task_id</left_operand> <operator>eq</operator> <right_operand>task.task_id</right_operand> </constraint> <constraint> <left_operand>task.request_id</left_operand> <operator>eq</operator> <right_operand>request.request_id</right_operand> </constraint> </join_constraint> <data_constraint>
Hi All, Thanks for the replies, only just been able to get back onto this issue. What i am ulitmately trying to achieve is to fire a BR on TASK_TEXT but pull in field REQUEST.REQ_GROUP onto the BR so that we can send out different notifications based upon the Request Sub Group, so the join to TASK is not enough unfortunately @AdrianEgley thansk for the detailed example, ill try and work through it and apply it to my BR Martin
Hi @jevin.fernando, No they are not being added to the Smart client, thats the exact issue, they are then diasppearing from the device also Martin
Hi @Kalpa Perera , I work with Angelo. The values that we are searching for are indeed defined in the code tables and have been used in the TASK_TEXT table since we started using the product, so we are puzzled why it didnt work. Is there anythign that we should be looking for in the screen design/xml?Martin
Hi @brian.gummin Thanks fo this, was very helpful. I have added the script to call the Attachment API from the DebreifOverview screen, but it will not work if called from a button on another custom screen. A message pops up saying ‘Record must bne sdaved first before attachments can be added’ I tried adding a saveChanges() in the script to open the attachment API screen, but has no effect. I can do it by having the ‘DebriefAttachmentList’ in the workflow, btu this is not waht we want and puts me back to where i started. We want the Attachment API to be opened from two places on a button, but the script example only seems to work on the DebriefOverview screenMartin
Hi @brian.gummin “The Attachment API screens have a new architecture. They allow capturing attachments practically anywhere and are configurable. These are not Standard or List screens and are not designed to work within workflow. They are designed to be called from a button to open a list screen, or to be opened by a new attachment field control. “ Are we talking about the screen ‘DebriefAttachmentList’? i have found it behaves in the opposite way to which you describe. See attachment.
Hi @brian.gummin We just upgraded to u16 and are using the new screen. However, it only works properyl if you use it in a workflow. Our design calls screens explicitly to give us more workflow flexibility, the problem is with this new screen is that if you call it using gotoScreen() it doesnt function at all and just shows you a text list. I will be raising this as a bug along with the fact that you cannot override the next button on this screen also.Martin
Hi @Charith Fernando Yes, thats exaclty what i mean. Thanks
Hi @SanjeewaJ I understand now, what i was trying to establish is that the reason that the TASK sync rule in ‘Sync Rules’ is different from the TASK Sync Rule in ‘FSM Sync Rules’ is that someone in our organisation must have previously modified it. Martin
Hi @SanjeewaJ We have decided that the best way to solve our original issue is to Modify the TASK Sync Rule related query. I have now done this in our Dev environment, but have noticed that some of the extra constraints that were in ‘SYNC Rules’ for TASK were causing some of the issues that we experienced before. I also noticed that the TASK sync rule in ‘FSM Sync Rules’ does not have these. Am i correct in assuming that when FSM conmes straight out of the box, there are no Sync rules set up in ‘Sync Rules’? just the factory ones in ‘FSM Sync Rules’? and that someone in our organisation (before me) must have set up all of the sync rules in ‘Sync Rules’? Martin
Hi @SanjeewaJ We did initially think it was a business rule functionality however, however upon checking there is only one rule that runs from TASK_TEXT and that is just to send out Notifications upon certain types of notes. I also turned the server log up to see what rules ran when a Task note was added, and nothing ran that would copy the note up to Request.
Hi @SanjeewaJ Thanks for the response, it was very useful. We tried this, however, there is an issue…When a new Task is created, indeed all the Request Notes get copied to the new Task. The problem arises because, these ‘new’ Task Notes, then get copied straight back to the request! I believe that this functionality (of the Task Note getting copied back to Request) is standard internal FSM Functionality as i cant see any buiness rule or Client Scipt that does this? if so, how would we stop these notes getting copied back to Request, but not stop any new Notes added directly to a Task getting copied back to Request?Regards,Martin
Hi @brian.gummin Something we have experienced however is that some attachments have the task_id added to the filename and some do not. We are on IFS6u10, so what determins that behaviour on our version? Martin
Hi @brian.gummin,Thanks for the response. Can you confirm please what the upgraded screen is called? i see two task attachment screens DebriefTaskAttachment and DebriefTaskAttachmentAdd. Our implementation uses DebriefTaskAttachment. What we are seeing is that sometimes the Task ID gets added to the attachment from the Mobile, but oftentimes it does not. Regards,Martin
@Saranga Amaraweera We have this working now, it worked with another NAMED account, does Role come into it also? My role was set to ADMIN and it did not work
@Saranga Amaraweera We are in IFS6u10
@GAUTHIERM I just tried that, i changed my license to NAMED, logged out/back in rechached etc but it also made no difference
@Saranga Amaraweera Thanks for the reply, i just tried that by setting up some ‘Next statuses’ in the Task Status Flow as you suggest and it made no difference whatsoever, you could still select any ‘next’ status. Am i likely to have missed something?
Hi @Lee Pinchbeck We have fixed this, the missing fields needed setting as ‘Force Select’ =true in the custom Metadata, they now appear in the XML results and the Notification now has a full compliment of values. Regards,Martin
Hi @Lee Pinchbeck Im just looking into your comments in regard to XML outputs in BR:- “Is there a reason why this is an XML update rather than doing a table name column name value update for the project status field? XML business rules are far more likely to encounter these issues than the built in BR output methods as they are not standard outputs.” So the only other option i see is to create a custom process of type ‘Value - Create a process thats sets a value on a record’, however the only exececution pioints it gives me are Before change/update etc and explicit call. However we want it to execute aftee the update of another record (Task), so i dont see how that would apply?
@Lee Pinchbeck After Commit Insert or Update
@Lee Pinchbeck Correct attachmwents added now
Hi @Lee Pinchbeck ,Yes, see attached screenshots for the setup. Not sure how i would attach it too the output as you suggest, but i agree thats how it appears. I suspected it maybe how some BR internals work withing the system to save round trips to the server? See attachments for the setup regards,Martin
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