Hi,
This message appears when we open user settings. See attached picture.
How do we solve this? I have tried to find a solution but can not find one that fits :-)
/Linda
The message says that Aurena Agent has been successfully installed - But no Agent has been installed
Userlevel 2
+6
This topic has been closed for comments
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+4
I tried all the above solutions in turn. Nothing helped.
Userlevel 7
+30
I tried all the above solutions in turn. Nothing helped.
Helped for what? I am not sure what problem you have here. Can you provide screenshots of your particular problem? Is it the silent install problem or the problem
Userlevel 7
+30
Hi,
it was, and these were removed.
You should not remove those random characters (they are not really random, btw, but it looks like it). Then it will definitely not work.
What you need to do now is to remove the URL from that file, not adding any empty lines or changing any other lines in any way, then install the aurena agent again using the MSI package. Then reload Aurena again and see.
Userlevel 7
+30
Thanks!
+2
Aurena Agent works fine in Chrome, but not Aurena. It looks ok, but User settings says that the agent is not installed. Any suggestions?
Userlevel 7
+30
If it works in Chrome but not Edge, on the same PC, then you have done most things right. The only theory I have is that the Chrome extension is disabled in Edge, but you have showed us that it's not.
It was written with Chrome in mind, but perhaps our Aurena Agent Troubleshooting guide that is part of our technical documentation can help you. Give it a go and see.
Good luck!
+2
I ment of course: it works fine in Chrome, but not in Edge.
I noticed that when I install it with their SCCM package, the folder C:\Users\<USER>\AppData\Local\IFS\IFSAurenaAgent only contains two files:
IFSAurenaAgent.log
allowed_hosts.txt
The file allowed_hosts.txt has the URL and the characters as you describe above.
But when I installed manually, the IFSAurenaAgent folder contains more files:
aurenaagent_manifest.json
Ifs.Application.Docman.MacroManagement.dll
Ifs.Fnd.Mail.dll
IFSAurenaAgent.exe
IFSAurenaAgent.exe.config
IFSAurenaAgent.log
Interop.MsScript.dll
Newtonsoft.Json.dll
PdfPrintingNet.dll
System.Net.Http.Formatting.dll
System.Web.Http.dll
Do you know what to do different here? They have installed it using the silent installer as “SetupAurenaAgent.msi” /quiet HOST=<my-server.com> (link to our landing page)
We use Edge as browser.
This is what shown when apparently everything is installed ok with the SCCM package.
+1
In this case, the computer may already be identified in the database as part of the management group. Or, the computer is listed under Pending Actions in the Operations console.
Userlevel 7
+30
In this case, the computer may already be identified in the database as part of the management group. Or, the computer is listed under Pending Actions in the Operations console.
Hi Betty,
Did you mean to post this answer in another discussion? Or can you explain how it relates to this question about the Aurena Agent?
Thanks!
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