Distribution (CRM, Commerce)

This will include the questions related to CRM and Commerce.

  • 1,101 Topics
  • 2,938 Replies

1101 Topics

E
Sidekick (Customer)
EDCLISASidekick (Customer)
asked in Distribution (CRM, Commerce)

Cost entry error on raw material produced bad costing transactions

Cost entry error on raw material produced bad costing transactions through out the system specifically Customer Orders.   Is there a way to reverse the negative costs?  Processing the return did not with the current corrected costs in the system.   I was thinking that we would have to change the costs to the wrong amount, process the return then put the correct cost in and invoice the item.

0
E
Sidekick (Customer)
2 years ago
J
Do Gooder (Customer)
jaylee78Do Gooder (Customer)
asked in Distribution (CRM, Commerce)

Page Designer - Is it possible to have 2 different datasources? AURENA

Hi, I’m trying to bring project ID and description from Project Definition Page to Business Opportunities Page.Is there any linkage between the 2 pages? If I edit the page designer on the Business Opportunities Page, is it possible if I put Project data  in the Library?

0
J
Do Gooder (Customer)
1 year ago
S
Do Gooder (Customer)
sbrockdorfDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

App9 Report Rule-Action Print to Logical Printer-Action Properties

I have a report rule to print multiple COPIES of a layout but if the layout is more than 1 page it will print # copies of page 1 then # copies of page 2.  How can I get it to print page 1, 2, page 1, 2?  There is no explanation anywhere about the DuplexMode, PrintConfFileName, SpoolFileName Action Properties  for this Action. I’d like to know if the DuplexMode would be used for this purpose? Documentation on the Report Rule Action Properties is terrible - just some feedback.

0
S
Do Gooder (Customer)
2 years ago
H
Do Gooder
HashiDo Gooder
asked in Distribution (CRM, Commerce)

Link list navigation issue in Lobby element

This is the standard lobby element and, I need to navigate to page with the filtration. I tried to use database condition option within the element designer , however It didn’t work either.Is there any alternate solution for this?

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H
Do Gooder
1 year ago
K
Do Gooder (Partner)
Kanchana
asked in Distribution (CRM, Commerce)

Missing installation text in Basic data translation

Hi All, When i checked Basic Data translation for return Causes, I could see that some of the Return causes having some installation text for  gb , PROG, and en . But other Return reason only have gb and PROG . It doesn't have record for en why?If user  now create record for en it will not have installation text .  What is the reason for missing en records for some of the return reasons and What is the reason of installation text going missing when I create a new record ( should it  be something derived at the time of installation or upgrade ?)Thank you Kanchana 

0
K
Do Gooder (Partner)
1 year ago
E
Sidekick (Customer)
EDCLISASidekick (Customer)
asked in Distribution (CRM, Commerce)

Truck Route Schedule with estimated times and ability to attach pictures to the delivery

Is anyone creating a dispatch route for trucks including timing of stops?   We would also like to attach pictures when the driver arrives and makes the delivery at the site.

0
E
Sidekick (Customer)
2 years ago
T
Do Gooder (Customer)
TKGJARKKSEDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Language versions of Sales Part Document texts

I have created one Document phrase with two languages (English and German). When I try to connect the phrase to Sales part I cannot connect Phrase ID, only actual translation of the phrase. So when Invoice is printed and Document Text is added there it will only add translation attached to sales part. SO it will actually not add document text based on Customers Language on the invoice layout as it should.How can I get Document Text Phrase translations working for Sales part.We have IFS10 Upd10Jarkko Seppälä

0
T
Do Gooder (Customer)
2 years ago
P
Do Gooder (Customer)
pathseDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

App message is Finished but nothing is created in DB

Hi,We have an integration that picks up a XML-file and uses a BizApi to create receipts in IFS 9.Everything works fine in our PROD environment.But in TEST env it behaves very strange. Problem is that the messages are processed and gets status Finished. But no receipt is created.In PL/SQL I have executed the methods that the BizApi uses. Then there is no problem. Receipts are created correctly.Any ideas about this?

0
P
Do Gooder (Customer)
2 years ago
K
Do Gooder (Customer)
KezziaKDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Amend Exchange Rate on Sales Quotation

Hivemind, can you help?We are close to go-live with Apps10 in Aurena.We use the current FX rate for incoming Customer Orders, however we increase the exchange rate on Sales Quotations in order to protect us from potential market fluctuations as they’re valid for three-months. Is there a way of adjusting the rate on an individual Sales Quotation?Thanks in advance. 

0
K
Do Gooder (Customer)
1 year ago
A
Sidekick
Amitesh_IFSSidekick
asked in Distribution (CRM, Commerce)

ORA-20105: Assert.IS_VIEW_COL2: "EQUIPMENT_OBJECT.J115" is non existing view column

I am getting an error while updating functional object description in Equipment object navigator screen and  It has view and column detaiils in the error. Tried dictionary refresh and reloading custom objetcs still the It has same error.screenshot below for reference : Appreciate any help :)Thanks in Advance.Regards,Amitesh

0
A
Sidekick
1 year ago
A
Sidekick (Customer)
alackasSidekick (Customer)
asked in Distribution (CRM, Commerce)

Customer Invoice printing the Fiscal Representative information

We are in the midst of creating a 3rd party logisitical warehouse partner (3pl) in Europe with a duty free warehouse.   We will have them import into the appropriate countries and ship the product to the end customer.    In order to import into the European Union, we needed to have a Fiscal Representative.   and I am am told that needs to print on the Invoice.    How has anyone connected a address from some entity (person perhaps) to the appropriate customers that we will be selling to in Europe?  And have that information flow into the Customer_order_ivc_rep view?  

0
A
Sidekick (Customer)
1 year ago
Sachini Kumarasinghe
Do Gooder (Employee)
Sachini KumarasingheDo Gooder (Employee)
asked in Distribution (CRM, Commerce)

Why can not Include Project Pre Posting on transaction with code=ROUNDDIFF (+/-) ?

ROUNDDIFF transactions are posted only to the warehouse, not to the project in Business Event window.Why does Project Pre Posting not included on transaction with code=ROUNDDIFF (+/-)? 

0
Sachini Kumarasinghe
Do Gooder (Employee)
2 years ago
M
Sidekick (Employee)
Marcin SzczurekSidekick (Employee)
asked in Distribution (CRM, Commerce)

M179 M180 rules

Please show me the documentation  how abovr rules acting

0
M
Sidekick (Employee)
1 year ago
Rasika Lakmal
Superhero (Employee)
Rasika LakmalSuperhero (Employee)
asked in Distribution (CRM, Commerce)

Serial Objects in IEE does not sync with APP8 Sales and Marketing

There are some scrap serials available in APPS8 IEE which still show in Sales and Marketing (S&A) client. This is happening only for few parts and what would be the possible reason? Is there any schedule job to sync? 

0
Rasika Lakmal
Superhero (Employee)
1 year ago
L
Do Gooder (Customer)
LXKDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Zebra MC9300 scanner for IFS10 with newest Android

Dear Community We have found that terminals delivered to us MC9300 have the newest Android version (11) installed and we are observing issue with proper running of IFS Scan It. The problem is that when the process starts, there is no focus set to any field in the screen. Did any of you experienced the same issue within new Android version? Is there a plan to combine the MC9300 and Android 11? Thanks for any help in that case.

0
L
Do Gooder (Customer)
2 years ago
D
Do Gooder (Customer)
dkjensenDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Tax code error when converting sales quote to order

When we try to convert a Sales Quotation for a customer with Cash In Advance payment terms, we get the following error: Tax Code is mandatory.  When the apply tax is checked. We are using external tax program Avalara and I can see where that call was successful, but the quote will not convert.

0
D
Do Gooder (Customer)
1 year ago
W
Do Gooder (Customer)
WasilieWDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Aurena contexts

Hello everyone,I have a question regarding Aurena contexts. We have a certain policy in our company that tells me to hide some columns in a few views for certain users. And here comes the problem, knowing that "any" user have ability to switch the context by adding to the address :scope=<name> I need to apply changes  on the global context, creating a new one under a mysterious name known only by the administrator. When deleting columns in the global context, they are also deleted in the newly created context, where I would like to keep them all. Unfortunately, setting visibility on columns does not work properly, that is, it does not work at all and does not hide  them at all when it’s turned off.Is there any other way to solve this issue? Because deleting each column to then re-add it in a newly created context completely does not appeal to me....

0
W
Do Gooder (Customer)
2 years ago
M
Superhero (Partner)
Manoj Balasooriya
asked in Distribution (CRM, Commerce)

How to Invoice block a customer order – Charge line

We would like to Invoice block a Freight Charge which is in order level. Could you please let us know if we can do Invoice block a customer order – Charge line, which is not connected to any Line? In some orders, we need to review/update our freight charges before it get invoiced. So we wanted to Invoice block the charge.If there is no way to Invoice block FREIGHT charge,  Is it possible to connect the FREIGHT to a delivered order line and Invoice block the Order line and after Freight charge is reviewed/updated then uncheck Invoice block line and remove connection line to the Freight charge? LCS Case: G2326906

0
M
Superhero (Partner)
2 years ago
Emmanuel Ertaud
Sidekick (Employee)
Emmanuel ErtaudSidekick (Employee)
asked in Distribution (CRM, Commerce)

Marketing Campaign emailing in 21R1

Hi, Until V10 in marketing campaign is was possible to send email with function “Merge mail”.that function does no more exist in 21R1. Question :  in 21R1 what process/solution we get to send email for several  contacts based on documen template.Thanks in advance for your answer. BR/ Emmanuel

0
Emmanuel Ertaud
Sidekick (Employee)
1 year ago
T
Sidekick (Customer)
tonybiaginiSidekick (Customer)
asked in Distribution (CRM, Commerce)

Aurena Text Size and Color

Hello,Where can text size and/or text color be adjusted? For example, in attached image, the text under ‘Location No’ and ‘Warehouse’ is too faint and too small, especially when using mobile devices. I’m assuming this is configurable in IFS and not necessarily the machine. Also, changing the theme to Dark or otherwise don’t help. Respectfully,Tony

0
T
Sidekick (Customer)
2 years ago
Franck.G
Sidekick (Employee)
Franck.GSidekick (Employee)
asked in Distribution (CRM, Commerce)

B2B - Print order confirmation

Hi, On the customer order page (B2B IFS CLOUD), I would like to add a button to print the order confirmation.Do you have any idea how to do this?

0
Franck.G
Sidekick (Employee)
2 years ago
N
Hero (Employee)
NarmadaHero (Employee)
asked in Distribution (CRM, Commerce)

Cost of the inventory received via RMA (Not connected to customer order)

hi,One of our customer upgraded from 7.5 to App10 recently and they are using inventory valuation method as ‘Weighted Average’ & inventory part cost level as ‘Cost per lot batch’. They created RMA for the customer order delivered via 7.5 version. cost of the receiving inventory as below for different scenario.1. If the site has inventory with the same lot batch - cost will taken from the same lot batch2. If the site has inventory with the different lot batch (only 1  lot batch) - cost will taken from that lot batch3. If the site has inventory with the different lot batches (multiple lot batches) - average cost will taken from the available lot batches4. If the site doesn't have inventory - Cost would be taken as zero. Customer expecting to provide cost for the receiving inventory if the same lot batch not available in the application.is there any basic data configuration or workaround to support with this.  Best RegardsNarmada

0
N
Hero (Employee)
1 year ago
O
Do Gooder (Employee)
olgofrDo Gooder (Employee)
asked in Distribution (CRM, Commerce)

Return on purchase order type 6

i have created a purchase order type 6 linked to a disposition Shop Order.  i send my part with my customer order. i receive my repair partafter inspection, i see that my supplier did not the job properly; i have to return the part. But the system doesn’t want to create a return with a PO type 6.i need to keep traçability with my WO Structure 

0
O
Do Gooder (Employee)
2 years ago
P
Do Gooder (Partner)
Pierre-Louis DDo Gooder (Partner)
asked in Distribution (CRM, Commerce)

How to handle discount coupons in IFS ?

Hello community, I would like to know if it is possible to create and manage discount coupons in IFS. For example, if my customer buys 100€ of goods I offer a 20€ discount on its next purchase.How could I :create the discount coupon in IFS apply the discount coupon on the next customer order see how much money remains for the discount coupons of my customer (in this example if the next customer order is less than 20€ and there is still some money remaining on the discount coupon)Thank you,

0
P
Do Gooder (Partner)
1 year ago
M
Sidekick (Employee)
Marcin SzczurekSidekick (Employee)
asked in Distribution (CRM, Commerce)

M179 M180 rule

IFSAPP 7.5Customer noticed rule M179Have you got information when this rule (or M180) appears in our application?

0
M
Sidekick (Employee)
1 year ago

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