Question

MWO Sync error - The given key was not present in the dictionary

  • 5 March 2022
  • 6 replies
  • 199 views
D
Rank
Userlevel 3
Badge +7
  • djay
  • Hero (Customer)
  • 27 replies

Hi All,

We use MWO service 10 App - (UPD9). And getting below error when,

  • Initialize
  • Accepting a task from the pool
  • Work start of the work task
  • Attaching a picture to the task

 

Is there any clue what’s going wrong here ?

 

Thanks and regards,

Thilina J

Thilina Jayasinghe
This topic has been closed for comments

6 replies

James Ashmore
Rank
Userlevel 6
Badge +16

Can you get the device logs to see more details on the problem?

lopespetro
Rank
Userlevel 5
Badge +12

Hi All,

We use MWO service 10 App - (UPD9). And getting below error when,

  • Initialize
  • Accepting a task from the pool
  • Work start of the work task
  • Attaching a picture to the task

 

Is there any clue what’s going wrong here ?

 

Thanks and regards,

Thilina J

Hi @djay , did you already check in knowledge search? I used to have that error before in UPD8, now i’m moving to UPD14 and in my tests no problem anymore. Maybe there a BUG to fix it.

Br.

Lopes

Br. Lopes
D
Rank
Userlevel 3
Badge +7

Hi All,

We use MWO service 10 App - (UPD9). And getting below error when,

  • Initialize
  • Accepting a task from the pool
  • Work start of the work task
  • Attaching a picture to the task

 

Is there any clue what’s going wrong here ?

 

Thanks and regards,

Thilina J

Hi @djay , did you already check in knowledge search? I used to have that error before in UPD8, now i’m moving to UPD14 and in my tests no problem anymore. Maybe there a BUG to fix it.

Br.

Lopes

 

Hi @lopespetro , Unfortunately I do not have access to knowledge search. But thanks for the hint. Best regards,

Thilina J

Thilina Jayasinghe
D
Rank
Userlevel 3
Badge +7

HI @James Ashmore , Thanks for looking into this. I have attached the device log here.

Thanks !

1 Attachment
Thilina Jayasinghe
James Ashmore
Rank
Userlevel 6
Badge +16

From looking in the logs it appears you are using the 10.11.1347.0 version of the client. The latest released is 10.15.1365. Can you update to the latest released App in the app store and test again please?

D
Rank
Userlevel 3
Badge +7

@James Ashmore . Ok thank you very much for the hint. We’ll update from app store and try to recreate the same issue and check. /Thilina J

Thilina Jayasinghe
Terms & ConditionsCookie settings