Hi,although I logged this issue before we now experience the same problem again on our environments.I have tried this with the Edge Browser (as per previous topic answer) and with 3 different Android devices and 2 separate application users. For all of them there is no sound on the Mobile Device. That means that the engineer cannot hear the person in the back-office.What needs to be done to get this working again?It is a 21R2 environment.Thanks,Marc
I have the lastest MWO app (28 oct 2021) and use it with IFS Cloud 21R1.I can make calls and hear the ringing sound on the mobile device but I cannot hear the person in the backoffice. The other way round, the person in the office can hear the mobile engineer.Is this expected behavior or should there be sound (which I expect when I look at the Cimcorp demo video).Does anyone have any suggestions besides checking if all volume controls are on ;-)
In 21R1 and 21R2 the Event Action Details module, Attachment Group has a typo.
I found in the technical documentation a reference to the Scandit app license.What is not clear to me is how the integration is established.Will Scandit also work when the mobile user is not using the Mobile Work Order app but is just using the mobile Chrome browser to login to the IFS Cloud Technician Portal (i.e. no offline capabilities)?The reference document page can be found here:https://docs.ifs.com/techdocs/21r1/foundation1/045_administration_aurena/415_aurena_native_apps/020_configuration/030_application_parameters/default.htmI saw on the Scandit website that there is an SDK that allows it to be called from Javascript and then not requiring any app. You can see a test here: https://websdk-label-demo.scandit.com/
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