We are updating from FSM 6 v16 to v26 and are currently regression testing. So much of it looks good except for one area - opening Repair Center screen times out.It doesn’t matter if the unit selected was already available before the version update or if the RMA was created after, the result is the same. We can search without issue, but clicking on an item to open the screen times it out.Opening a related task on the task screen is fine using the default repair center screen instead of their modified screen gets the same result I turned server log way up to see if it records anything, but I found nothing conclusive as the culprit.Has anyone seen this or have other suggestions on where I should continue my hunt for a solution?Any and all ideas are appreciatedGeoffrey
In iOS, we want to hide Complete from the summary page unless there is a product attached to the request - as a final check that everything is in place before billing is triggered. how can I add a validation to disable Complete if the field is blank? we’re trying to do a client script to hide it but are not having success identifying the name of that Complete button/hyperlink/thing
In our upgrade from 6.7 to 6.15, some of the ad hoc reports upgrade without issue and some do not respond when the upgrade option is selected. Short of recreating the failing reports, is there some expertise around what may be getting in the way of the upgrade?
in our upgraded version of FSM mobile(iOS 15.4.1, FSM 6.15), product and product serial are set as hyperlinks on the Debrief overview and open options to copy, add to contacts or open iMessage. is this an Apple thing or something that can be turned off?I’m hoping this is something that comes with an “Oh, yeah, go to x and do y and it will stop that from happening.”
the release notes are somewhat vague and I don’t use iOS in my real life, so I need to ask what I’m doing wrong even though I feel a bit like an luddite even asking ...Release 14 says iOS multi select is available for Photo Library now along with access to the Attachment card to add details. Release 11 says that iOS multi select is done with a ‘select’ buttonin app, whether I select a pic or long press to get the select button, I go to the Attachment card - which then saves and takes me to the attachment screen. How do I select more than one pic in iOS mobile?
in an upgrade from 6u7 to 6u15, we’ve been getting an error on the product screen, productlookup and various other places with a product search that says there is an unrecognized business object: structure_parent_id.If I open FSM Codes, the code name is there with the expected values. If I do sql query on the metrix code table, I can see it - and the error will go away temporarily as well - but figure out why I keep getting the message.For example, this morning I got the error when I first logged in. After I did a sql query to look at the data, I now can’t trigger it again anywhere. Very odd.Have you seen this or something similar before? I’m at a loss. I’d appreciate any direction anyone has with this as it’s taking far to long to figure out … Geoffrey
In the PSO app params, some numeric values have a prefix PT and some do not. How do I know when that prefix needs to be used and what does it stand for?
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