I was set up with my IFS customer account and logged into the Customer Portal (https://portal.ifsworld.com/portal/) the next day. Initially, the IFS Support link was completely broken, opening to void(0);. Sometime later it began working with a direct click opening the Support Portal (https://support.ifs.com/csm ). I suspect there may have been a delayed permissions issue. However, trying to right-click to “Open link in a new tab” fails. I’m using latest Chrome. Is this intentional behavior?
In FSM6 Update 25, a new enhancement has been added to reduce the messages being extracted between FSM Server and Mobile. What is the logic that determines “If an update message from FSM Server is not relevant to any of the fields used in FSM Mobile designs?”The name of the new app param indicates that the logic may only be checking if a field exists on a screen in the mobile client. What about other field changes that are not on a screen but are used in logic to determine behavior? For example, a client script could select user_def25 from the mobile database, but if that field is not on a screen, an update on the server will not be sent down to mobile.
I have been told that the IFS System Monitoring tool is not available to Apps 10 customers who are deployed in IFS Cloud. I understand that the cloud team at IFS is responsible for the environments and allowing customers the ability to change things would be unmanageable. However, having the ability to see some indication of system health is critical. It is too late for us to react after the system becomes unavailable. Are there any options for customers to monitor system health?
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