Hi. I’ve found that in an assystWeb form, since moving to v11.6 (currently at v11.6.4), if you select a lookup from a list the focus is always returned to the top of the form, rather than tabbing to the next field. Is this correctable, please?Thanks,Steven
HiI’ve been looking at our Contact User form to update it for some new custom fields that are needed and, whilst it’s been amended, wanting to do a little tidying/hiding of fields we no longer use. One that I noticed is the Order Approval Threshold field in the Organisation section. When I looked in the Customiser, I realised that it doesn’t appear in the Form Content list so it can’t be managed at all. Is this correct, please? As we don’t use it at the moment, being able to hide it would be useful.Thanks
Because we use custom fields in our forms, the Description in the Info Zone doesn’t show any of the entered details (see below). Is there a way to allow the custom fields to be shown, like the Details tab, please? ThanksSteven
We’re new to the use of the Service Catalogue so are still finding our feet with it all so apologies for the newbie question.When creating an offering you have to specify a default item and category value, even though the actual values can be part of a list. We’re finding that, in a few instances, staff are just accepting the default values when filling in the form and not actively selecting the required value.Is there a way to have the offering form display a blank value in those fields so that it prompts (forces?) a value to be selected?Thanks
For the past couple of versions now I’ve been unable to run dbArchive. This did used to work. When I try to connect, I get:E:\_Axios\dbArchive>run############################################################## Welcome to Archive Events Utility - version V104.50.0.0############################################################## Archive Events Utility - version V104.50.0.0 - Database Login##############################################################database.type: mssqldatabase.host: vmsqlappsuksd01database.instance: assystdatabase.dbName: assyst_testdatabase.userName: saException in thread "main" java.lang.NoClassDefFoundError: com/axiossystems/assyst/archiveProcessor/common/DatabaseInfo at com.axiossystems.assyst.dbArchive.common.DBConnectionInfo.toDatabaseInfo(DBConnectionInfo.java:175) at com.axiossystems.assyst.dbArchive.operations.base.AbstractBaseOperations.getDAOFromFactory(AbstractBaseOperations.java:28) at com.axiossystems.a
When I extract Contact User data via the assystETM DMW generation process there are eight columns where the table data is duplicated under a difference column heading in the spreadsheet. Why is this, please, and should they both be populated with the same value when wanting to import data?The columns (Column Letter and Heading Value) are:1st Column 2nd Column L: Email M: Email Address N: Home Tele O: Home Telephone T: Office Extension V: Office Telephone Extension X: Role Short Code AB: User Role Short Code AF: Anet Licence AG: Anet License AH: Assyst User Alias Short Code BZ: User Alias Short Code BH: Middle Name BW: Surname BT: Salutation BX: Title This is in v1.5.1 of the assystETM, but it was also in v1.5.0.
In the Service Designer I want to reorder the Service Link entries. However, when I try (either by drag-and-drop or using the hotkeys) the ‘Outdated Data’ message box appears and the changes aren’t made. Sometimes it shows that the move has been completed, but when the Service Designer is reloaded or when I log into the Self-Service Portal to see they actually aren’t. I can reorder the Offerings without an issue.There’s no one else using the Service Designer or logged into the application (as this is being done in test at the moment) so there’s no user conflict possibility.How can the Service Links be reordered, please?Thanks
We have a non-service catalogue form that we are using to direct staff to the Service Catalogue when needed. However, staff are not able to resist temptation to click the Submit button and so raise an unnecessary call :-))I’m sure I remember being told how to disable the button and have a form purely as an informational one but, for the life of me, I can’t remember what is needed. Is there a way to do this, please?Thanks
I created some custom item forms in v11.4.3, applied the necessary visibility requirements, and associated the form with the required Product Class value. However, since I upgraded our test environment to v11.5.1 the majority of the fields in the custom forms don’t show, even though they are not hidden or discontinued. If I remove the custom form association then the default Item form details are all shown. I also tried creating a new custom form (from the default) and, without making any changes for visibility etc, all fields are still not shown.Is there anything I need to change/reset/correct for custom forms at v11.5?
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