How do you handle responses to/from users on Tasks? We don’t have the Advanced Event Monitoring license for our users, but we have many processes that involve sub tasks, such as a user termination workflow. When our workers process those tasks, they may try sending a message to the affected user for more info, etc. Of course, the affected user cannot respond to the ticket via AssystNet. How does your team handle this for those that do not have Advanced Event Monitoring enabled?
Has anyone figured out how to adjust the CSS for these tooltips? If I have a tooltip that is long it goes to the very edge of the page, so I’d like to change the width to make it more compact.
Has anyone come up with a CSS hack to “level” these 2 divs so that they are on the same line. This one has been driving me crazy for some time, not sure why they are not level out of the box.
Does anyone have an example of adding attachments to an event via the API? I have the API working to create a new event and return the ID of the event, and I see some notes in the Wiki about how to post an attachment, but that info is very limited on how to actually do it. It only provides the following, with no further details:<attachment> <name>REST ATTACHMENT</name> <attachment>iVBORw0KGgoAAAANSUhEUgAAAH0AAAA...</attachment> <fileName>assyst_logo_ano.png</fileName></attachment>I get what the Name value should be and the filename, but what is the “attachment” value exactly? Is that the path to the file? Is that the file type? Not sure exactly what that is.Thanks in advance.
Has anyone else encountered an issue with the links breaking in the SmartMail notifications for Outlook users. For example, if we wanted to respond to a user and send them a link to a Knowledge Article, we would paste a link in the Action Description, which then sends the notification to the user. In the details of the notification, the link is broken in Outlook due to the “#”. Here is the link:https://<address>/assystweb/application.do#knowledge%2FDisplayKnowledge.do?dispatch=displayKnowledge&eventId=&id=484When the user get’s the notification, here is what they see. The link is useless as this ends up taking the user directly to the portal, but not the specific location we wanted (KB article, service offering, etc.)
In an effort to have our analysts use the Resolved action rather than Close, we decided to remove the Close action for their Service Departments. When doing so, the Log As New option disappears. We then added the action back, but set it to not show up in the pop up, only in the Other actions. This still does not allow the Log As New to work. We understand the way the Log As New works, that the original ticket will be closed as part of the process, but why does the Close action have to actually be on the pop-up menu for Log As New to work? The Service Department has access to the Close action, just not on the pop up menu.
Is there a place to check the status on Problem tickets, specifically P16029 regarding the Assign to Me button being grayed out. I see that this problem does not appear as part of the 11.6 fix pack, so I assume this issue hasn’t been resolved yet. The issue still remains for workers in a service department that are only allowed a certain set of Action Types. If the service department is not “locked down” to certain actions, the Assign to Me button works without any issues.For example, if Action Types are specified for the Service Department, the Assign to Me button will be grayed out. If the Service Department doesn’t have any Action Types listed (has access to ALL actions) then the Assign To Me button works.
It would be great to allow for sub-labels on forms. Instead of having this text pop up when the user clicks in the field, allow for a sub-label under the field name.Current option Sub Label option
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