Does anyone have any additional information regarding the Freight Booking Integration vs the Freight Integration?From my experience, the Freight Integration has been available since 21RX and requires integration specifically with 3rd party broker PaceJet.As of 23R1, I see functionality referring to the Freight Booking Integration. It appears this may be related to the Freight functionality available in previous IFS versions (Apps 9/10, etc.)What are the intended differences between these offerings?
Running into a few different setup issues with call center (23R2 S2)It’s possible that an Assignee can be added to Queues that belong to Support Organizations which they themselves do not belong to. What would be the benefit of this set-up? Cases Queued to my Queues - Lobby Element - My Call Center The Assignee is connected to a Case Access Group with a restriction of Local. They are only connected to Support Organization A. Many cases exist with a Case Type of Global. The Assignee is able to see other cases that do not belong to their Support Organization in Cases Queued to my Queues lobby element. They are also able to Accept these cases. Why would this be the case? Is there a permission set that could be overruling this basic data set-up? Is there functionality defined for Case Completion vs Case Closure? For example, what would be the intended to benefit to complete the case instead of just closing it?
Hi all,Is it possible to create a new Database Task against a record in the History Log?For example, a database task should be run every X days to review if a certain field was updated (i.e. price on a part record). If the field is not updated, inactivate the record. The second option, would be to create a Custom Field on the record for ‘Last Updated’ which a Custom Event would automatically update then the database task looks at this value instead of the history log.IFS Version: IFS Cloud 22R1/22R2Thanks.
When creating a task in the Customer Order Lines page, this task is not visible on the Customer Order itself.Environments tested: 23R1 GA & 22R2 SU8Process Steps:Navigate to Customer Order Lines Select a line and Create Task Select OK Navigate to the corresponding Customer Order (detail page)Tasks are not visible in the header and are not available as an option on the line level. One would expect the associated task to be visible on the Customer Order - Lines Tab.Is this a limitation of core functionality? In the roadmap? Or a bug?
Is anyone aware of the roadmap of Call Center in 23R2 and 24R1 as well as auto dispatching of cases?Will Case functionality exist as it does today? From some previous [dated] threads, it appears this will be absorbed by other functions such as the Omni Channel support but it isn’t clear what that means practically. Also, are enhancements around features such as auto dispatch in the pipeline? For example:5 assignees are connected to a Queue. There are 20 cases in the Queue. Application would auto assign so that each assignee in the queue has an equal amount of cases. Thanks.
Is there any core functionality that will support the calculation of more than customer rebate?Business Scenario:Customer A has a tiered rebate program where they will receive X percentage based on a tiered minimum sales volume.Additionally, Customer A has a overall minimum sales volume target where they will receive a flat percentage.Data Set-up:At the moment, I’ve created the following:2 Rebate Agreements for all Sales Parts (1 for tiered and 1 for overall minimum) Both are set-up as Final Settlement performed yearly Each have the same Agreement Priority Customer record is set-up as Multiple RebatesIssue:When the Final Settlement is run, the proposed rebated credit is only being generated for the tiered rebate and it is ignoring the second rebate. It appears this is because this was the last Rebate Agreement updated. Is it possible for both rebates to be considered and calculated in the final settlement? Alternative Ideas:I’ve thought about adding the percentage from the overall
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