Hey all, I am trying to make an API call in Astea to retrieve all items that match a certain criteria. I can currently get 1 item to be retrieved sucessfully, but not all items. Ideally, I would like to get my information from the top level of Installed Items so that I can retrieve other data in a single call. The current call I am making which gets me a single item returned in the results:<root xmlns:dt="urn:schemas-microsoft-com:datatypes"> <session email="" alias=""> <state bc_name="item_installed"> <action name="getdescrtable"> <attribute table_name="item_inst" key_name="ce_pref_comm" key_value="E" element_name="ce_email_id" default_value=""/> </action> </state> </session></root> Ideally I would like to call something like:<root xmlns:dt="urn:schemas-microsoft-com:datatypes"> <session email="" alias=""> <state bc_name="item_installed">
Hello coudl you tell me if you have encountered this on other environment ? in V15.4SU3 our customers will still use the dispatch console trough the Astea Browser. When we create a new login and this one goes into the dispatch console and customize the view when he log out other users seems to be impacted with the message whereas everything was working well before for them I haven’t found yet what was the exact cause but i have seen that in the table dc_serviceagent_columns_view the records related to bu_DSE were deleted .. have you already seen that ? thanks for your feedback
We have checklists set up at the order level that are working great, however, I would like to create a checklist at the Activity level, ideally based on the stop code of the activity. However, I have been unable to get the activity checklist to populate automatically, we seem to have to add it manually. Are there different steps for this to work on an activity level checklist? Or is automation an option?
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