Hi,In a use case we want to prevent any changes in the Back Office on a Service Order when the technician do the ‘Start Activity” on mobileedge.At this step, we would like that any modifications should be possible in the back office on the service order until the technician do the “stop activity” or resolve the SV.I know that we have the workflow mobility that allows to do that when we dispatch the SV, but in this use case, the start event must be the “start activity”.We aslo have a setting in workflow Service with the option Restrict Editing Rights from Status, but it’s too late for the use case.Do you know a way to do that ?In the past Do you had any customer needs / requirements like that to do a BRD ?Thanks and Regardsanthony
How to extract the App parameter values from the FSM Application.?I need to extract all the App parameters and its values from the FSM Application. Kindly need you support.
Hi, I use the suggest SA today (29/01 for a SV Opendate 28/01 ETA date : 29/01/2024 16:00I run a search for tomorrow. I have a list of results.I select the first Tech in the list The SV was assigned to the tech at 00h00 on the 30/01 I assume that if I make a search for a specific date/time in the future, Alliance should assign the activity since this start date/time and not at the begining of the day.Thanks and regards anthony
Does anybody have any training documentation for service technicians?
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