Is it possible to remove unused timezones or sort them in anyway?
Hi,What does the ‘Is proportional’ field mean on the rule ‘Limits how soon a membership period of a given category can start after the previous period’. Can someone explain and provide an example please?Thanks,Tom
Hi,Hopefully a straightforward question:Does the automatic rota generation process consider existing shifts when trying to meet requirements and rules or only the period the rota generation is taking place over?Thanks,Tom
Hello, We have a requirement for Appointment booking and I wanted to check if PSO would support this behavior or has anyone had a similar experience. Let’s say we have 100 Dealer Centers across the country which has their own In-house tech teams. A customer calls in and request to go to the nearest dealer center to get his service done. (There are no travel times for technicians, the customer is the one who would travel to the nearest dealer center to get a service) When a customer calls, he wanted to know which Dealer center has free times for him to make an appointment. Appointments window in FSM should showGrouped by Distance from Customer Location by Dealer Centre by Available booking slots. This requirement is different from our standard PSO Appointment booking process and We wanted to know if PSO still can be used to cater this. Appreciate your thoughts. Cheers!Praveen
Hello,We are running into an issue where job in completed status is disappearing as technician is switching the job status into completed. We usually see jobs in completed status on the Gantt chart (Purple Color coded) as our tech in the field complete out the job same day as shown below. When the Gantt chart in PSO was Healthy (Current Day): Now this is what we are seeing on the same day. A white/gray line divided throughout the shift on the current day and the job that should be in purple color (Completed status) no longer showing. Any information on how to troubleshoot this would be extremely helpful.Missing Completed Job showing White/Gray lines on the current day.
If I have an activity in PSO that has been marked as incomplete, and I do allow multiple visits, is there a way for PSO to create an allocation automatically for the follow-up visit?
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