Hi All,Users are not able to create a Customer Order from the Work Order RMB option The Customer Order is typically used to send free warranty replacement parts to the Customer. See a sample work order in the screenshot , the customer handling option (RMB) is not available. Customer is connected to the WO but the option is not available. Does anyone know the reason for that? Thanks & Best Regards,Nipun
Hi All, In Prepare Work Order, we have set work order header "Status" to value "Reported" , but we can see that in the tab "Work Taks" the Status is "Work Done". Please let me know whether we can pass the "Work Order" to "reported" if any of the work tasks are not in the "reported" state. I think at least one work task should be in ‘reported’ status, to change the value to ‘Reported in header level. Any idea?Thanks & Best Regards,Nipun
Hello,We are trying to invoice a work order that is connected to a service quotation. We want Invoice Zero Amounts to be set to Yes but forgot to add the Invoice Rule to the Service Quotation. The work order is complete and the status = Finished.We are using Apps 10 and have UPD11 installed now but the Service Quotation and Work Order were created and connected with UPD9. There was a patch in UPD10 (Bug ID 155082) but it either doesn’t resolve this issue for existing SQ/WO or our scenario is slightly different.Does anyone know if there is something we can change so that the invoice preview will be created with Invoice Zero Amounts = Yes? Thank you,Joann
Can someone please share study material on Service Quotation and Work Order Invoice generation Any ppt of document will help. When generating the invoice preview from work order sales value is coming zero to customer order. Also unable to update the revenue % to 100%
Hi , I have a functional issue when I'm going to create WOs via Service Requests. Work Task will be automatically created with respect to the WO. Actually, I don't need to create a Work Task at this stage. How should I avoid creating a Work Task while creating a Work Order? Thanks in advance,Banuka
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