I am also configuring the incident distribution list, however I seem to missing a piece of the puzzle. I have the basic data configured, the distribution list is populating on the incident after it is confirmed / acknowledged… However the state of the distribution list item is “To be alerted” even though the notification type is automatic. I believe that where I am missing the mark is when configuring the event conditions. My expectation is: when the conditions of the distribution list configuration have been meet, the corresponding distribution list will be populated on the incident. Because the notification type is automatic, the email will be generated by the system per the configuration of the event action.Am I going in the right direction?
If a LTU is created with an “over allocation of access” (but not as excessive as a “majority” of our system), is it possible to deny specific users to part of the LTU grants.Example: If my LTU contains read access to Inventory Parts, Sales Parts, and Safety Incidents. Can I assign the LTU to two different groups and deny access to Safety Incidents to one of those groups? A follow up question; Is there a minimum quantity of seats when defining a LTU? Could I purchase just one seat of a configuration?
Are there any updates regarding the deactivated user showing up in the send to colleague list? You mention: For the user to not appear in “Send To Colleague” function, the User ID must be disconnected (removed) from the Person ID. What is the process to disconnect the person form the user?
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