Thank you for pointing me in the right direction, Dilini! Indeed, I found a custom event that made the Cancellation cause mandatory.
I found the answer…. The Manual transaction is now moved under Work TaskReport In Work Order/Work Tasks tab...RMB on the task and choose Report manual transaction from the menu.Cora
I don’t know details about the server.
Tried the transaction on my computer, using her account, and other 2 users’ account. For everybody works, except for her :) Just wanted to say that I appreciate the time you take to answer the questions on community, I always look for your name when I am trying to solve an issue because you give very high quality and practical solutions.Thanks!!
Hi Thomas,It’s not the Regional settings, as you can see the $12 is shown as 12.0000000, you can also see the Regional settings below. She has access to multiple companies, and for the US companies the amount stays as 11.75, but for Canadian companies the amount is rounded to 12.00 (below you can see the transaction for the same user, but for a US company).I tried same transaction using 2 other users, but for them the amount is correct in both US and Canadian companies.I also tried clearing her Personal profile, but the issue still persists. Cora
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