Hi Greymoose, i don’t know if is your case, but after getting crazy with the same issue we found out that we had hidden that section in Assystnet with style customization... Great idea. That didn’t cross my mind at all but it doesn’t seem to be the case for us. We have no extra styling for assystNET mobile and it made no difference when I removed all additional styling for assystNET.
Hi Phil, do you see the FAQs in the normal Self Service Portal (assystNet)? There is also a tick box ‘Available to contact users’ that needs to be ticked for the FAQ to be shown to end users. Regards, Menno Thanks for the suggestion. We use FAQs extensively in net so have them configured to display to Contact Users
Thanks Arnaud,It looks like we were missing the Contact User Query Profile. We’ve never used one for FAQs before.Unfortunately when I added that configuration there was no change in behaviour.I look forward to hearing from the Service Desk.Phil
We created a custom field on our Problem form named Type. The related lookup includes ‘Known Error’ as an option. Our Problem Manager can then use an assyst query/monitor to view all open known errors.
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