Thank you. That did help I also cleared her local check-out path cache (from Document Management > Basic Data > User Settings) just in case.
Even if we only cancel one of the lines on an order, and then generate the 855, it will still show the cancelled line status on the 855 xml as: <ORDER_LINE_RESPONSE_TYPE>Accepted without amendment</ORDER_LINE_RESPONSE_TYPE> and the Header Status will be the same… although the order has changed. What are we missing?
ORDCHG is used for inbound 860s. I don’t see any option to send an ORDCHG as an outbound document from IFS. Today looking at it again - I figured it out. Not sure why it wasn’t behaving this way yesterday, or perhaps I overlooked it. In the Customer Order screen, start with the order in Planned or Released Status - and then cancel all order lines, but leave header status open. <ORDER_LINE_RESPONSE_TYPE>Not Accepted</ORDER_LINE_RESPONSE_TYPE> is then what you get on all lines. However, the header status on the xml still shows <HEADER_STATUS>Accepted without amendment</HEADER_STATUS> even though all lines are cancelled. The only way you can get a header status of “changed” is if you change an item qty. Cancelling the items won’t update the header status to “changed” or “not accepted”. Cancelling the order at the header level does not allow for ORDRSP to be generated.
Thank you both for your replies. I’ve tried clearing the .dll cache in the past when users have had this issue, or similar issues - and it is never a permanent solution. Is there any other recommendation? Or is clearing the .dll cache intermittently or when the error occurs the only fix? We are about to go to UPD 22 in the upcoming weeks. Is there a release that is better able to regulate these errors? Thanks,Joy
Am I reading this correctly that the bug fix for this is available beginning in UPD13 for IFS APP10? Thanks, Joy
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