We have customers that have owned inventory on location, so you have customer places with inventory on-site. For example, IMAX has parts / inventory on site for large cinema complexes due to their tight response SLA’s; ATS which provide maintenance at an entire manufacturing facility also manages inventory at a customer owned place.
The attached webinar will cover what I think you are looking for; if you need additional help, please advise. https://www.gotostage.com/channel/87ea09f4ec4c4b1ebb4e278038baa292/recording/a5742bd3e80244d7b8e55552e2bdbdc1/watch
It’s hard to determine the problem with the level of detail; best place to start is what has changed recently. Mass update is run on contracts (updating many lines, or teams as part of core applications) Mass update is a process that can be added via a button via Studio. Potential ideas: Did you recently create a new screen? Write a business rule that is written too open. I’d put watch rule on any new business rules to make sure its working as performed.
In the documentation section of the Update 4, there are some coded examples. I’ve attached them here.
Contracts are billed according to schedules that you define. If you go to the Billing Schedule Generation screen and select: Include Contracts Either posting group or contract id / version Billing Date that includes your bill scheduled on your contracts. I’ve recently done a couple of webinars on contracts as a starting point, you might want to watch IFS FSM – Building Blocks of Contracts - This 55-minute long webcast walks through the building blocks necessary for service contracts. We will review the application parameters and business rules that are in effect during services contracts. This session also covers response codes, bill schedules, and all of the associated tables related to building the various types of service contracts. To view recording https://www.gotostage.com/channel/87ea09f4ec4c4b1ebb4e278038baa292/recording/b08027186387430998f8fd3520ec39e6/watch IFS FSM – Choose the Right Service Contract for your Need - This 45-minute long webcast shows how to build con
An RMA is a return material authorization; so the customer or your technician is bringing / shipping an item to your or a 3rd parties Repair Center. An RMA can be a Receive into Repair Center, Ship Only, Repair and Return (same item to the customer) or an Advance Replace where you are sending an item out to the customer before you receive an item back. If you are in the field and want to return something to the Repair Center for Repair, you would make the part as controlled and then use a part disposition on a line code to generate the RMA and run it through the repair center. If you are talking basic part management, where you are shipping parts for work to be done at a customer site, I would use a transfer part so you can track when / how it was shipped and when / how it was received. I’ve attached 2 PowerPoint slides which walk through the difference of a basic repair flow vs a basic service logistics flow.
What Mike says is true, there is a cost to environments, however, we have worked with customers when there is a need for additional environments; those can be made available at a cost. On premise customers may create a 4 environment to test either initial data loads or to test conversions. The number environments is really controlled from an on-premise standpoint on what the customer needs at that point in their life cycle; our services organization helps determine what is logical for their implementation. The true key to any number environments is control of patching and configuration levels as customers who lose control of their environments can end up with significant costs to their project just troubleshooting what is different in environment a vs environment b vs environment c with the end result turning out to be something as simple as a new screen configuration, business rule or a change in an Application Parameter.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.