Hi ManishWe created an event builder ETM channel - here are the values you need: Event Type - This is what type of Event the event builder is to be used in conjunction with. The options available are as follows:1 - Incident 2 - Problem 3 - Incident and Problem 4 - Change 5 - Service Request 9 - Change and Request 10 - Orderand Usage - This is for what the event builder will be used for. The options available are as follows: 0 - Assignment Only 1 - Logging Only 2 - Assignment and LoggingBelow is the RAW code from our event builder channel - hopefully can be of some help as well :) { "targetResource" : "eventBuilder", "targetClass" : null, "mapping" : [ { "field" : "break", "searches" : [ ], "defaultValue" : { "shortCode" : null, "csgShortCode" : null }, "searchReturnFields" : [ ], "searchReturnCollection" : false, "value" : "!inbound[\"Matches at\"];", "maxStringLength" : null, "csvLookup" : null, "match" : null, "customFieldType" : null,
We have been struggling to get BIRT to connect to our Hosted SaaS environment. We contacted the service desk yesterday afternoon and they confirmed it isn’t possible to connect to an IFS hosted SaaS database - are IFS hosting your SaaS environment or are you?
Hi Mitch, Yes we would definitely be willing to join in best practice/report sharing. We are a SAAS customer and currently do not have a CSG aware reporting solution outside of the Assyst Report templates. We are working with IFS to get a SQL reporting node but this is still in the very early stages. Happy to have comms as we progress
Hi Alan, Unfortunately this wont work for us as we are not using the state actions for hold/off hold. We are using a custom action which is triggering on hold/off hold via the action processor. We were hoping to have a search parameter to search where SLA Stop Clock is triggered or not.
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