If a rollback of a customer payment has been done there is a payment without (customer) invoice. Therefore it is called Customer Payment on Account (CUPOA). This CUPOA will ‘exist forever’ in the company if it won’t be matched a against a (new) customer invoice.
I have added a German guide (attachment). It is for the version APP9 but can be used also for version APP10
A check box ‘Same No Preliminary and Final Supplier Invoice’ eists in Company Level. Please consider also the help function: ‘If this check box is selected, the same voucher number will be used for both preliminary supplier invoices, connected to function group I, and for final posting of supplier invoices, connected to function group J. If the check box is not selected, the preliminary invoices will get a voucher number from a series connected to function group I and the final posting of the invoice will get the next available voucher number from a series connected to function group J. You must use manual allotment for voucher type J in order to use the same number for a preliminary and a final supplier invoice voucher, see the Define Voucher Types window. This check box cannot be selected if the Use Voucher Number Series per Period check box is selected in the Company/Accounting Rules/General Data tab.’
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